Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

I do not see an option to commission a GWE when setting up TKE Site Survey Kit.

Resolution: Survey Test Site needs to be created as a Partner site, not Engage. Check Install Guide step 1b When prompted, you MUST accept the User Agreement and choose an “Access Control&...:

Does the VR900 pull come with a cylinder collar?

Resolution: The VR900 pull does come with a cylinder collar. The part number to the collar is VRPART.1002 . :

If I order a commercial grade electronic lockset with the Less Cylinder option, does the correct tailpiece still come in the box with the lock?

Resolution: The correct tailpiece will still come in the box with the lockset.:

Where do you connect the GRND output on the J5 terminal of a PIM-400-485?

Resolution: It should be wired back to the ground on the Access Control Panel (ACP) RS-485 Terminal. :

Does the 692 Smart Bar have a delayed egress alarm built-in, or is the audible alarm just a troubleshooting indicator?

Resolution: The 692 does not have a built-in delayed egress feature. The audible alarm is an indicator to alert when there is an issue with the device or a self-test. See below from the 692 instruction manua...:

Does the Falcon X Series have a 5" backset extension link?

Resolution: The 5" backset extension link for the Falcon X series was discontinued on September 20, 2022. There were two versions and both are discontinued: A22161-005-00 - 5" backset ...:

Can an AD300 or AD400 lock be manually program, using code 97531*?

Resolution: Programming is completely controlled by the PAC system. So manually programming AD300 or AD400 locks is not possible. :

Can you use an AD400 with Privacy for a classroom lockdown?

Resolution: If it is programmed that way in the access control system it can be used for classroom lockdown. :

The 5652T Mifare Plus thin keyfob has been discontinued, what should it be replaced with?

Resolution: The replacement is the 8643T EV3 Thin Fob.:

Can the RSO update MTB readers (firmware) with a profiler, like they would on an MT reader?

Resolution: Profilers do not work on MTB readers, MTB reader firmware is updated through Engage, so you would need to commission the reader to a partner site then connect and update firmware. MTB reader firm...: