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FAQs

On Split Key Construction Keyed orders, will the SKD be operated by the same Construction Key as all other Cylinders?

Resolution: The SKD will be operated by the same Construction Key as all other Cylinders. :

What is the drop-down dimension of the SC71A-62A shoe?

Resolution: The drop down on the Falcon 62A shoe is 1.66”. See here for installation instructions.:

Compatibility of Encode Plus with Android Phones

Resolution: The Encode Plus is compatible with Android phones through the Schlage Home app. However, key features like HomeKit integration and Express Mode require an iPhone. These features are central to the ...:

Do both levers clutch on the LV9482 ?

Resolution: Both levers on the LV9482 use the Vandlgard function to rotate freely down, but neither will retract the latch. :

Do both levers clutch on the LV9082?

Resolution: Both levers on the LV9082 utilize the Vandlgard feature to rotate freely down, but neither will retract the latch. :

Can the L9090/L9092 lock case be modified for use as an L9091/L9093/L9095?

Resolution: NOTE: Opening a Schlage L9000 mortise lock case voids the warranty. The L9090/L9092 lock case can be converted to a n L9091/L9093/L9095 lock case. This allows the lock case to accept a ...:

What is the distance needed from the centerline of the NDE bore hole to the bottom of door?

Resolution: You will need a minimum of 34 inches and maximum of 48 inches. Please check with local ADA/fire code for compliance. :

What does alternating red and green mean on Engage lock?

Resolution: The alternating red and green on the Engage locks (NDE, LE) means it is updating the firmware on the lock internally.You are unable to connect or update the device until the firmware finishes loadi...:

I cannot create a Construction fob for a new NDEB?

Resolution: If the lock does not accept the Master Construction credential enrollment and provides two (2) RED LED flashes. Construction Mode has been Disabled on the lock. To enable it again, use a Mobi...:

On LE lock how can you lock deadbolt from outside?

Resolution: You can only lock the deadbolt from the outside of the LE lock with the hard key. It cannot be thrown with credential. It can only be retracted with credential :