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FAQs

Is the 12-356 latch for the FE410 fire rated?

Resolution: 12-356 both latches (square and round) are marked for 90 minute fire rating. :

Resolution: No, Schlage does not currently office RFID cabinet locks.:

On Engage App, why is my site name in Orange?

Resolution: If you have access to multiple sites on the Schlage Mobile App (MAPP), the last one used is first in order and shows in Orange color. The rest of your sites appear in a black color. :

Isonas Pure Access Cloud - Password Reset Process

Resolution: Go to the Pure Access Cloud login page at https://app.pureaccess.com, enter your web access email address and click ‘Continue’. Click ‘Forgot Password’ and follow the workflow for resetting the pas...:

How can I commission a MTB to an Engage site when not listed.

Resolution: You cannot commission an MTB reader to a standalone Engage account. You will not see the option to select an MTB reader. The MTB needs to be commissioned to a Partner (PAC) site. :

What is the maximum door thickness for a LEB lock?

Resolution: Standard size ranges from 1 3/4" to a maximum of 2 1/4" but if installing a SFIC core, it is 2" maximum.:

Isonas Pure Access Cloud - Not Receiving Password Reset Email

Resolution: NOTE: In order to reset a login password in Pure Access, some requirements must be met first: 1) The email address in use must have previously had a valid, working login for Pure Access C...:

Isonas Pure Access Cloud - "Password Reset Token Expired" Error

Resolution: After clicking on the unique email link (token) that is received on a "ISONAS - Password Reset Instructions" email, the system will check: 1) Has the token been created within the past 20 min...:

How can you change reader settings on the CTE?

Resolution: Depending on which reader is paired with the CTE: MTB 11 or 15 – You can change reader setting at the portal/website. Under Advanced > Reader Defaults MT11-485 or MT15-485 – Unabl...:

What happens when the Engage devices show all F’s in the serial number?

Resolution: If you are getting all “FFFFFFFFFFFFFFFF” for the serial number, there was an issue with the initial programming of the device. Please try the following: Refresh toke...: