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FAQs

Are One Piece Top Rods available for the Von Duprin 8827 device?

Resolution: Yes, one piece top rods are available for the Von Duprin 8827 device but only up to 8' as standard. :

Does the Von Duprin 6216 electric strike have a signal switch in the deadbolt pocket?

Resolution: No, the 6216 will accept a deadbolt from a mortise lock but there is NO switch available to indicate the deadbolt is engaged into the pocket. :

Von Duprin E996 vs. M996?

Resolution: E996 is 24 volts DC ONLY. E996 is Fail Safe/Fail Secure convertible. E996 cable is run through panic bar. Cylinder is Night Latch function only. M996 is 12...:

Does the Von Duprin Chexit device operate with batteries?

Resolution: No, the Von Duprin Chexit delayed egress device is 24 volts DC hard wired ONLY. It will NOT operate on batteries. :

Are there different top and bottom rods for the EL function on the Falcon 1490?

Resolution: Yes, the top and bottom rod and centerslide are different for the EL function on the Falcon 1490 device. See the Falcon Price List. :

Is the BE468GBAK (Zigbee) Compatible with Samsung SmartThings?

Resolution: Yes, the Schlage Connect BE468GBAK (Zigbee version) is compatible with SmartThings hubs. SmartThings supports multiple smart home protocols, including Zigbee, Z-Wave, and Wi-Fi. The BE468GBAK can b...:

How to Pair an Encode Series Lock to the Schlage Home App

Resolution: The Schlage Home app provides an interactive step-by-step process for pairing your lock. To ensure a seamless setup experience, it's recommended to start with the app. Before you begin:Ensure ...:

Engage training

Resolution: Training can be arranged or purchased through the local reseller or vendor that installed or sold the Engage supported locks or devices.You will have to contact your dealer, and they can contact us...:

What is the current draw for IP Bridge?

Resolution: IP Bridge Current Draw: 0.26 AMPS @ 12VDC 0.18 AMPS @ 24VDC PoE: 4 Watts :

What is the part number for the cable to power the IP Bridge thru external power supply?

Resolution: Here is the part number for the external power cable: IPB-Cbl-Pwr1-3ft - 3 foot power cable with “1” connector for connecting external power. :