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FAQs

Can I Upgrade My Schlage Encode (BE489) to Support Apple HomeKit?

Resolution: Unfortunately, the Schlage Encode (BE489) model does not support Apple HomeKit and cannot be upgraded for compatibility. To access HomeKit features and integrate your smart lock with Apple’s smart ...:

How to Exclude a Schlage Connect Lock from ADT

Resolution: If your Schlage Connect lock is paired with ADT and you need to remove it, you must perform an exclusion process. The steps for exclusion may vary depending on the hub manufacturer.Steps to Remove ...:

How to Add Codes to a Schlage Connect Lock Paired with Samsung SmartThings

Resolution: Follow these steps to add guest access codes to your Schlage Connect lock through Samsung SmartThings:Access Guest Access:From the Home screen, tap the Smart Lock Guest Access card (or navigate to ...:

Do Schlage Encode Series Locks Report Multiple Failed Code Attempts?

Resolution: Schlage Encode series locks (BE489, BE499, and FE789), are equipped to handle multiple failed code attempts and implement security measures to prevent unauthorized access. Here’s how these locks re...:

Is there a knob to lever conversion kit for D series?

Resolution: Part # 04-032 is a discontinued retrofit lever designed to fit the knob on the Schlage D series. Not for use with IC core knobs. :

How to Change Your Email Address in the Schlage Home App

Resolution: To change the email address associated with your Schlage Home account, you must delete the current account and sign up with a new email address.Steps to Delete and Create a New Account:Open the Sch...:

Does the Dexter DCH4000 have any drop plates available?

Resolution: Unfortunately there is no Drop Plates available for the DCH4000 Door closer.:

Which cylinder type must be used with the Von Duprin 252L trim?

Resolution: The Von Duprin 252L trim requires a 1-1/4" mortise cylinder with straight cam.:

Can the M996 conversion kit be used on older trims such as the 992L and the 994L?

Resolution: The M996 is incompatible with the 992L and 994L trims due to differences in parts and configuration.:

Are the Falcon 19 Series exit devices available with EL or MEL?

Resolution: Neither the EL nor the MEL option is available for the Falcon 19 Series.: