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FAQs

How to Pair my Schlage Encode Plus Smart Lock with Apple HomeKit?

Resolution: To enjoy the full functionality of the Schlage Encode Plus Smart Wi-Fi Deadbolt, we recommend users pair their Schlage Encode Plus smart lock in both the Schlage Home app and Apple Home app to expe...:

How to Pair My Schlage Encode Plus Smart Deadbolt to a Voice Assistant

Resolution: Conveniently use your voice to lock or unlock and check the status of your lock when you pair your Schlage Encode Plus Smart WiFi Deadbolt to a compatible voice enabled device. You can also make yo...:

What is Apple Home Keys and How Can I Use It with My Schlage Encode Plus Smart Lock?

Resolution: Apple Home Key(s) is a digital key that resides in your Apple Wallet app, providing seamless access to paired door locks through the Apple Home app. With home keys, you can effortlessly tap to lock...:

Do I Have to Use FaceID with Home Keys? Understanding Express Mode

Resolution: Apple home keys offer a convenient way to unlock your smart lock, similar to using Apple Pay. You can either authenticate by double-tapping the lock button on your iPhone and using a passcode or Fa...:

Can You Use Apple Home Keys If Your Device Battery Is Dead?

Resolution: Yes, you can still use your Apple home key even if your device’s battery is depleted, thanks to Apple’s Power Reserve feature. This functionality allows you to tap to lock or unlock your smart lock...:

What Von Duprin Allegion Connect products and combinations are available?

Resolution: Von Duprin Allegion Connect Options and Combinations:

What Falcon Exit Device Allegion Connect options and combinations are available?

Resolution: Falcon Allegion Connect Options and Combinations:

How to delete a tenant in Pure Access Cloud?

Resolution: Isonas Pure Access Cloud does not give users the ability to delete unneeded tenants. This is a special request can can be done by contacting Product Support (877-671-7011 opt 2, 2, 3). ...:

Isonas Pure Access Cloud - REST API Requests Returning Only 50 Items

Resolution: API lists are limited according to the documentation: Isonas API commands - v2 In order to maximize quantity of returns, add a limit parameter to the query: "limit=500" This wi...:

What is the Falcon MA deadbolt throw?

Resolution: The deadbolt throw of the Falcon MA series is 1".: