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FAQs

Resolution: No, they are not offered to new customers. The 7210 cards can be ordered by specific customers who have ordered the cards before. If you have a new customer who has never orde...:

Are the CTE outputs fault protected?

Resolution: The CTE outputs are overcurrent fault protected. The outputs share a RED FAULT LED, when ON the RED LED indicates there is an overcurrent fault on one of the outputs. When the fault removed t...:

What is the part number for the NDEB door position switch?

Resolution: The part number for the NDEB door position switch is: L483-055 Door position sensor kit (includes sensor with wire harness and connector for NDEB only). :

Will the N523-127 FSIC driver work for both old design ND locks (pre-February 2017) and current ND locks?

Resolution: The N523-127 Full Size Interchangeable Core (FSIC) driver will work for ND locks made before and after the February 2017 redesign. Early versions of the ND lock utilized the N523-077 or N523-...:

If I need to adjust my cable length on a Von Duprin concealed vertical cable exit device, can I reuse my existing cables?

Resolution: New cables need to be ordered if the cables need to be resized. Once the end fitting nut is tightened, it cinches down on the cable such that the nut can't be loosened or readjusted.:

When did Classic Primus keys get new coining?

Resolution: :

How to template a 4050A with swing clear hinges?

Resolution: Locate Closer body and shoe from the centerline of the swing clear hinge pin. :

Can an LCN 4020 closer be used with Wide Throw Hinges?

Resolution: A 4020 can be used with wide throw hinges but with standard arms, you will get a diminished degree of opening. Using a 4020 with ST2458 might be a solution for WTH but there are other f...:

Can Falcon key blanks be ordered as each or do they have to be in boxes of 50?

Resolution: Falcon key blanks should be ordered according to the following quantities: STANDARD (non-IC) Operating key blanks, 5-pin (standard and plain/unembossed) - 50 Operating key blanks...:

What type of bearing does the Falcon SC series closers use?

Resolution: Below information is only visible to internal staff as this is not something that is published. 11/10/21- Per Eng (BM) - For the Falcon SC closer line we don’t specify type of bear...: