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FAQs

Is the Falcon 1390 exit device dogging kit (4270106669) still available?

Resolution: The Falcon 1390 exit device is discontinued and parts are no longer available from the factory. New England Door Closer may still have some older kits and can be contact...:

Does Ives have Steeple Tipped hinges?

Resolution: IVES does not offer Steeple Tipped hinges.:

How to reset the WPR400

Resolution: Open the WPR400 enclosure Locate the IPB micro push button on the Main board. Press and hold the reader schlage button until a double beep sounds release the Schlage button. Then press the IP...:

Why is my Von Duprin CX going into a weak alarm after the rearm delay?

Resolution: Chexit devices shipped prior to 8-24-2015 with solenoid - the solenoid pulls and drops, the alarm sounds, there is a solid LED or no LED light after the rearm t...:

M490DEP unit goes into alarm on power up with door open or closed

Resolution: Make sure allignment is correct and the plunger switch is not pressing against the flat part of the armature.:

Can the 900-2RS option board be used with the PS902 power supply?

Resolution: The 900-2RS option board can be used with the PS902 power supply. The PS902-2RS power supply option board combination is the basic power source that is used to operate&nbs...:

How do you wire a 4600 to a ELR or panic device?

Resolution: The wiring diagram will vary depending on the application and operation of the opening. Contact Product Support for your specific application.:

Can you use lever trim on a 19V-EO without getting any additional parts?

Resolution: The Exit Only (EO) device will accept any 19 Series trim as the main cam for the trim input is always put on the device center case.:

Can we get knurling on 990 pull trims?

Resolution: Knurling not available on any pulls.:

What drains AA batteries on an AD-Series lock 2?

Resolution: Causes for AA battery drain in AD-Series LOCKS Possible Cause Fix/Corrective Action 1) One of the four (or eight) AA batteries is installe...: