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FAQs

Why is my electrified T lock lever feeling warm?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. Normal for the lever to feel warm due to the electrification of the solenoid in the lock. :

Is a CX99L-NL available?

Resolution: CX99L-NL is available but the key from the outside will not retract the latch bolt when the Chexit device is armed. CX requires a card reader, keypad, key switch, etc. on exterior side to shunt the...:

Can the EL or QEL conversion kit be used on the old Von Duprin 33/35 exit device?

Resolution: Current EL and QEL baseplate conversion kits can be used on all latching types of the 33/35 series (non "A" version which were manufactured prior to 2003). At one time, the obsolete black EL ...:

How do I manually change PIN length on an AD200?

Resolution: Beginning with Firmware Packages ADFwPkg 2.16.3 and COFwPkg 1.20.0 the PIN length can be manually changed for AD200 and CO200 locks as follows: 1. Press {programming code (default is 97531)} then ...:

What is required to be ordered with the Chexit?

Resolution: The following are needed for a basic installation:Fire alarm contact is always required with Von Duprin Chexit device.1 1/4" Mortise cylinder with straight cam is required to turn th...:

What type of switch is in the 701RD

Resolution: 701RD is a SPDT contact set: normally open, common, normally closed:

What happens if you put 1GB sd card into GT400 3.2.18? Will it work and just read as 256MB?

Resolution: It will work OK, but the terminal application will think it is a 256MB device and only use a quarter of it.:

Does the 672 and 692 include a Door Loop?

Resolution: The 692 includes a 18" door loop, the 672 does NOT.:

Is there an old CM993 without a battery pack?

Resolution: Yes, but it is now replaced with the AD/CO - cannot activate old electric latch:

What are the part numbers for the 34 or 58 mortise lock bodies?

Resolution: The only parts that are available for 34/58 for mortise lock bodies are: 091032 Aux Bolt Spring Pack of 10 091031 Dog Spring Pack of 10 091030 Thumb Spring Pack of 5: