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FAQs

"Unable to decrypt" error message when opening Express software

Resolution: User is not logged in with full Administrative rights to their machine. Needs to contact their IT department to make their login to Windows a full adminstrative login.:

What electric strike would be used with the 1690 CVR and LBR?

Resolution: A 6211 with an ES top latch on the 1690 and less bottom rod could work. Since the application has a non-deadlocking ES top latch & no bottom rod/latch this should never be done on ex...:

Can the Schlage Latitude levers be used with the 98/99 series?

Resolution: The Schlage Latitude levers can't be used with Von Duprin 98/99 series exit devices.:

What does a red flashing light indicate on the Von Duprin QEL exit device?

Resolution: Devices shipped prior to December, 2014:Red flashing light on Von Duprin QEL exit device means no communication. Following could cause the QEL device not to communicate.Make sure the powe...:

Will a KR kit fit another manufaturer mullion?

Resolution: The KR kit will not fit with other manufacturer mullions.:

Is the 2670 Guard X fire rated?

Resolution: The Von Duprin 2670 Guard X is used only on non fire rated doors thus is not fire rated.:

Will a 4040SE open and hold at 180°?

Resolution: No, LCN does not have an electronic hold open closer (SE/ME Series) that will provide a solid 180° hold open position. The 3130SE has an adjustable hold open position from 85° to 110° maximum. ...:

How do I reset my HHD?

Resolution: Hard Reset: Remove Battery cover Holding SEND key + OK Key for 5 seconds after reset button.:

Can a Von Duprin 3' pushpad exit device be converted to a 4' device in the field?

Resolution: A 3' exit device cannot be converted to a 4' exit device. You will need to replace the 3' device with a 4'. Conversely, a 4' device cannot be converted to a 3' device. Converting these exit de...:

Is the CX and LBR options available on a 9847?

Resolution: You can specify Chexit CX98/9927-LBR or CX98/9947-LBR exit devices. If your door is fire rated you will use the AFL, Auxiliary Fire Latch provided with exit device. :