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FAQs

What is the Part# for USB cable for the Snap programmer

Resolution: P770632:

What is the model of the lithium battery used in CM and CL Locks

Resolution: Brand is a Panasonic BR1225 and can be bought from a local electronics store.:

Can I have multiple Hand Held Devices (HHD) coupled to the same lock?

Resolution: The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.:

What do I need to use a fire alarm board with a PS914?

Resolution: The Basic PS914 power supply will not accept a 900-FA fire alarm board. 900-8F option board is required with PS914 power supply to accept 900-FA fire alarm board (900-8F is an adaptor board for...:

What parts are required with NLon the 5547 with pull by others?

Resolution: The 555NL cylinder assembly must be ordered.:

Can the Von Duprin 9947 metal door device be converted to the 9947WDC wood door device in the field?

Resolution: The Von Duprin 9947 metal door device can be converted to the 9947WDC wood door device by purchasing conversion kit number 050134-XX. This conversion kit is only for the panic version only. Fire ...:

What is the tallest door that can be ordered for vertical rod devices?

Resolution: Tallest door that can be ordered for vertical rod 22/33/35A/94/95/98/99 exit devices is 10' on single or double metal doors non fire and fire on double doors only...:

What is the difference between the 376T and the 360T trim when it is used with Von Duprin 33/3547A exit device?

Resolution: The 376T trim activates and connects to the 33/3547A top rod. The 360T activate and mounts to the 33/3547A center case.:

Does the 4010T, 4020T, and the 4110T use the same cylinder body?

Resolution: The comparisons of these products are shown below. The 4010T, 4020T, and 4110T cylinders have a longer pinion shaft than the 4010, 4020, and 4110 cylinders. The 4010T,4020T, and 4110T all use t...:

What is the minimum top rail needed for the 4111 EDA/HEDA?

Resolution: The minimum top rail required to mount a 4110 closer is 5-1/8" measured from the stop of the frame.If the top rail is less than 5-1/8" the 4110-18 drop plate is required. Minimum 2” top rail m...: