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FAQs

Does the 55-EO rim device have the parts necessary to receive a rim cylinder?

Resolution: The 55-EO device does not have the parts needed to receive a rim cylinder. It must be retrofitted using the 55CK-NL conversion kit which is Part 050105.:

Is it possible to electrify an existing 4954 Von Duprin mullion?

Resolution: Existing Von Duprin 4954 mullion can be electrified. The conversion requires the KR54-F Retrofit Kit (Part 050169), the Female Wire Assembly (Part 105988), and the Male Wire Assembly (Part 10...:

Isonas ADConnect - Not able to pull data from Active Directory

Resolution: When using ADConnect Configuration Tool, the best way to test the connections is to use the "Test Pure Access" tab and click on the items within. "Get Groups" is one of the simplest to test a...:

How do you change the lock function on the LEB/NDEB lock?

Resolution: You do not have to select the function when ordering the locks.You can change the function of the lock after it has been commissioned using the Engage app on your phone.Click on the device name and...:

Is there any setting in the NDE or LE lock to tell it how many times to update when connecting to WIFI to a partner Engage account?

Resolution: There is no setting on the NDE or LE lock to change how often it updates from the partner account. The partner account controls it, they can determine how many times it gets an update. &n...:

What is the part number for the AD series lock mortise mount?

Resolution: The part number for the AD Mortise Mount is: 47284859 Backset Bore Faceplate Width Total Height Width at Base 2-3/4 &nbs...:

Are the 7210 credentials still offered?

Resolution: No, they are not offered to new customers. The 7210 cards can be ordered by specific customers who have ordered the cards before. If you have a new customer who has never orde...:

Are the CTE outputs fault protected?

Resolution: The CTE outputs are overcurrent fault protected. The outputs share a RED FAULT LED, when ON the RED LED indicates there is an overcurrent fault on one of the outputs. When the fault removed t...:

What is the part number for the NDEB door position switch?

Resolution: The part number for the NDEB door position switch is: L483-055 Door position sensor kit (includes sensor with wire harness and connector for NDEB only). :

Will the N523-127 FSIC driver work for both old design ND locks (pre-February 2017) and current ND locks?

Resolution: The N523-127 Full Size Interchangeable Core (FSIC) driver will work for ND locks made before and after the February 2017 redesign. Early versions of the ND lock utilized the N523-077 or N523-...: