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FAQs

Does the trim device cable ship standard with all Chexit devices?

Resolution: The trim device cable is included only with Chexit devices that have been ordered with an electrified trim or electrified mortise lock (M996, RX996, E7500, etc.) :

Is the Chexit keyswitch spacer available as a service/replacement item?

Resolution: The Chexit keyswitch spacer is now available as service/replacement item. It can be ordered using part number 47395815.:

How does the cylinder function on an RX996L trim?

Resolution: The cylinder on the RX996L trim functions the same as the cylinder on the standard 996 trim; it locks and unlocks the lever handle.:

Is it possible to field convert an E996 to an M996?

Resolution: Any E996 trim can be retrofitted to an M996 trim by using one of the available conversion kits. To convert to an M996-M trim, use part number 47273112. To convert to an M996-R/V trim...:

Can a 252L be added to a 98/9952EO Pool Gate Device?

Resolution: If a 98/9952 Pool Gate Device was installed without a 252L lever trim, then the cable components for the lever to operate the device were probably not installed either. In addition to the 252...:

How to perform a level 2 reset on an NDE?

Resolution: You can also click here to a YouTube video on how to reset the NDE / NDEB lock. Perform the following steps 2 times in a row, then replace battery cover. Level 2 factory reset helps ...:

Is ther an issue with the 9691T combo (prox + smart) credential and No-Tour no working at the locks?

Resolution: No tour only works with smart credentials. If your site does not require a proximity credential, turn off the proximity credentials type under the reader settings at the lock or at the w...:

How does the CTE update its internal clock?

Resolution: Clock change can occur by the Engage App syncing or updating the CTE or controlled by the Host if connected to a PACS Integration system.:

What is the warranty on replacement hardware from Isonas?

Resolution: If ISONAS replaces the Product, the replaced Product shall be warranted for the remaining time of the original warranty period or for ninety (90) days from the date of repair, whichever is longer...:

What Ports does the Isonas Reader Configuration and Commander use?

Resolution: UDP Port 30718 -> Device Discovery TCP Port 30718 -> Configuration / Get Device Settings TCP Port 10001 -> Firmware Update For IP-Bridge TCP Ports 10002, 10003 for doors 2/3 ...: