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FAQs

Resolution: Hard Reset: Remove Battery cover Holding SEND key + OK Key for 5 seconds after reset button.:

Can a Von Duprin 3' pushpad exit device be converted to a 4' device in the field?

Resolution: A 3' exit device cannot be converted to a 4' exit device. You will need to replace the 3' device with a 4'. Conversely, a 4' device cannot be converted to a 3' device. Converting these exit de...:

Is the CX and LBR options available on a 9847?

Resolution: You can specify Chexit CX98/9927-LBR or CX98/9947-LBR exit devices. If your door is fire rated you will use the AFL, Auxiliary Fire Latch provided with exit device. :

What is the TBSK 330?

Resolution: TBSK means "touch bar switch kit" with active push bar. It is the same as RX330/RX350 push bar. This device is used to release maglock when the opening isn't required to have positive latch. :

How do you convert 812L to a NL function?

Resolution: The function of the 812L trim was determined by the device itself for a Rim or Surface vertical rod device. See the appropriate device instructions(link below) under the "Locking ...:

Are Ives pulls ADA compliant?

Resolution: 8103EZ and 9103EZ have 2 1/2" clearance the other pulls have 1-1/2" clearance. Check with your local code for clearance required.:

What causes a 1460 hold open arm to lock back into hold open before door gets to fully closed position

Resolution: This condition can be caused by two ways:If the 1460 is templated for 180°, and the hold open is set for less than 110°. Example door templated for 180° and hold open set to 90°. So...:

Does Von Duprin offer replacement QEL motors?

Resolution: See below for part numbers: 114317-00 QELA Mod. Conv. Kit 040061-00 QELA Mod. Conv. Kit w/Connectors 958002-00 HD-QELA Mod. Conv. Kit 040062-00 HD-QELA M...:

How do I replace an E996L solenoid?

Resolution: Order E-Trim Mech Kit part #050671-00 which will include a new solenoid already mounted to the blocking mechanism. See installation instruction # 921297 here which will show how to remove block...:

Do we offer electrified trim for DOM devices?

Resolution: There is no electrified trim for the DOM line of exit devices.: