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FAQs

Can the ND81 be ordered for a thick door?

Resolution: The ND81 can be ordered for a non standard door thickness (Example: ND81PD 2-1/2" EE RHO 626). :

What is the diameter of the Schlage L9000 02 lever?

Resolution: The diameter of the 02 lever is .786". :

What is the difference between Vandlgard and Break away levers?

Resolution: Break away levers are designed with a break-away point on the lever that will cause the lever to break off with excessive torque. This break away lever cannot be reset and will need to be replace...:

What is the part number for the Fire-Rate (UL listed) Deadbolt for the B500 series?

Resolution: Part number 12-294 is the optional part number for the Square corner, 1" x 2 1/4", adjustable 2 3/8" or 2 3/4" backset, 1" housing dia., standard fire-rated (UL Listed) deadbolt, for the B500 serie...:

How can we gain access to our Engage site when previous staff who set up the site is no longer here?

Resolution: An assigned Admin from the current Engage site needs to send you or anyone requesting Admin Rights an Invite from their Engage site. Once you verify and accept the Invite as an Admin, y...:

Does the RC03 reader need to be communicating to PAC for auto-unlock schedule to take effect?

Resolution: It does not. Isonas RC-03, RC-04 and IP-BRv2 will execute existing Weekly Rules and Events in offline mode. Auto-Unlock schedules are normally Weekly Rules. The readers won't process Cus...:

What is the part number for the NDE battery cover?

Resolution: N623-007 = Inside Battery Cover (1) Battery Cover :

What speed does the Schlage RC devices communicate at?

Resolution: The Schlage RC reader communicates at 100MB half or full duplex :

Can you configure Schlage RC devices to output on TTL lines using Isonas?

Resolution: Schlage RC TTL outputs are not used by Isonas :

Why are Schlage devices commissioned by Engage for use with Isonas?

Resolution: Yes, all Schlage NDE, LE locks need to be commissioned on the Engage app first. Commissioning Engage or RC devices transfers Site Security Key :