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FAQs

Pure Access Cloud and Schlage RC11, RC15, RCK15 - New Access Points Populating in Access Point List

Resolution: Once a device has been linked into a Pure Access Cloud-created site in Engage, all devices setup there will eventually link into Pure Access' Access Point Page Schlage RC readers will only po...:

What are the Von Duprin anti-microbial device and trim finish choices?

Resolution: :

What product is the old obsolete Dor-O-Matic number 70588-900?

Resolution: 70588-900 was the part number for a very old, obsolete, Dor-O-Matic control box for a sliding high energy door.. :

Will the Control lock support ADA credentials to extend unlock times?

Resolution: The Control lock (BE467 and FE410) locks do not support ADA.:

Can the external DPS Kit L483-055 be installed with the LEMB lock?

Resolution: Yes, the DPS Kit L483-055 will work with LEMB. The installer would have to remove the 2-pin connector that is pre-installed for the internal DPS. The installer could then connect th...:

Will the Schlage EV2 credentials work with the MT20W enrollment reader for No-Tour?

Resolution: Yes. With the MT20W firmware version 40.02.00 released in August of 2020, it will now read the Allegion EV2 cards only for no-tour. :

Will my unlock schedule work with RC-04 if I lose internet?

Resolution: Yes, it will still unlock. The unlock schedule is kept at the lock level.:

How can I delete a user in Pure Access Cloud?

Resolution: In Pure Access Cloud you cannot delete a user but you can deactivate a user. Any active credentials held by that user will also be deactivated. In Pure Access Manager you can use the SysA...:

What type of screws are used for the battery cover on the NDE?

Resolution: Captive Screw - Flat Head Machine Screw (FHMS) Phillips: #8-32 x 1/4 Torx: #8-32 x 1/4Tamper Torx Screw uses T-15 security torx bit:

How do you temporarily de-link a CTE from a gateway?

Resolution: Press and Hold the Schlage button for 5 seconds to temporarily de-link from the gateway. :