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FAQs

What are the part numbers for the Primus RP finger pins?

Resolution: Each Primus RP cylinder utilizes 4 of the legacy style (older) Primus finger pins and one new Primus RP pin. The RP pin has a taller finger or foot on the end of the pin. Sometimes re...:

Who can have Primus RP?

Resolution: Primus RP is a new patent protected version of Primus that is available on Classic Obverse Primus keyways only, such as CP, CEP, EP, EFP, etc. Levels 1, 2, 3, and 4 are all ...:

Can a Primus cylinder be both Primus XP and Primus RP?

Resolution: Primus RP cylinders and keys are denoted by the addition of "-RP" at the end. If the Primus account in question is both Primus RP and Primus XP, the "-RP" suffix is still used. Examples...:

Is QELA compatible with the PS873 power supply?

Resolution: QELA is compatible with the PS873. :

Does the Schlage antimicrobial (AM) finish pass ASTM E2180 testing?

Resolution: The base formulation of the current AM Super Clear Powder Product is tested according to JIS spec JIS Z2801. JIS spec is the more popular method as they are the inventors of antim...:

Can Falcon 24 Series trims be used with the Monarch 17-M device?

Resolution: The Falcon 24 Series trims should not be used with the Monarch 17-M device. If the 17-M device's trim fails, then both the trim and the device should be replaced.:

Do the PS900 Series power supplies have an AC monitor / AC failure output?

Resolution: All PS900 Series power supplies are equipped with an AC monitor which can signal when the unit stops receiving AC power.:

How to Enroll a Discontinued Connected Keypad Deadbolt or Lever onto a Z-Wave Network

Resolution: Looking to pair your Schlage Connected Keypad Lock (BE369, FE599) with a third-party hub? Follow the steps below to enable inclusion mode and successfully enroll your lock.Important: Refer to ...:

What cylinder does a Dexter exit device escutcheon lever trim use?

Resolution: 1 1/4" mortise cylinder with straight cam:

Pure Access Cloud and Manager - Changing Active Directory Field Mapping on Existing Tenant

Resolution: Field mapping refers to mapping data to first and last names of users. If this field data is changed once users have been synced in by ADConnect, then new users will be added into the syste...: