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FAQs

Is there a special template for a 4822 companion closer?

Resolution: ST-1855 is the Companion Closer for a 4822 operator. It is a 4820 mounting plate (18 or 18G) and cover, a manual closer, and with no pneumatics. Order a 4822 X ST1855. ...:

Is there a special template for a 4841 companion closer?

Resolution: ST-3097 is the Companion Closer for a 4841 operator. It is a 4840 mounting plate and cover, a manual closer, and with no pneumatics. Order a 4841 X ST3097. For current pricing ...:

Does M996L work with delayed egress (Chexit, DE5300, RCM) ? Why does Faill Secure not work?

Resolution: Yes, M996L trim works with Von Duprin delayed egress devices. (Chexit, DE5300, RCM). If your M996L is not operating in Fail Secure mode as expected, please follo...:

Does the Von Duprin Chexit 98/9927 require Rod Guards?

Resolution: Yes, the Von Duprin Chexit 3327A/3527A/9827/9927 devices require Rod Guards for vandal protection from "inside" the space. Improper use of the rods can result in latch retraction so Rod Guard...:

Will a "pull side" key cylinder retract the latchbolt on the Von Duprin Chexit 98/99 Rim device when "armed"?

Resolution: No, when "armed" the Chexit 98/99 Rim device "locks" the latchbolt and therefore "locks" the key cylinder function. The device must be "dis-armed" for the key cylinder to retract the latchbol...:

I have a Von Duprin 3327A/3527A 3' exit device that has been cut down for a 30" door. Will the QEL 3' Baseplate Conversion Kit fit into this device?

Resolution: Yes, the 3' QEL Baseplate Conversion Kit will fit into a 3' exit device for a 30" opening width. :

Will the Von Duprin 373L control for 1 3/4" thick doors work for a 2 1/4" thick door?

Resolution: Yes, the Von Duprin 373L spindle is approximately 3" long and will easily fit a 2 1/4" thick door. Be aware that a different screw pack (longer screws) may be necessary for a thicker door to ...:

Does the Falcon 1990 Crossbar device retrofit to any of the newer pushpad models?

Resolution: The Falcon 1990 retrofits to the newer Falcon 1690 pushpad device. The rods are the same and do not require replacement. The 1690 can be ordered as "less rods". :

Are screws provided with the Schlage L9000 series Strikes and Armor Fronts when ordered separately?

Resolution: When ordered separately, both the Armor Fronts and Strikes will ship with the appropriate mounting screws.:

What is the lead time for Sitemaster software?

Resolution: Generally, Sitemaster ships with a 1-2 week lead time. :