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FAQs

Availability of BE369: Discontinued Model and Recommended Alternative

Resolution: The BE369 model has been discontinued and is no longer available for purchase. If you're looking for a Z-Wave-compatible lock, we recommend the BE469ZP as a suitable alternative. For more informati...:

How to Exclude a Schlage Connect Lock from Ring

Resolution: If your Schlage Connect lock is paired with the Ring Alarm Base Station and you need to remove it, you must perform an exclusion process. The steps for exclusion may vary depending on the hub manuf...:

Support outside of the US?

Resolution: If you are an international customer located outside of the United States and require assistance, please fill out a Global Contact Request Form. This form allows you to provide detailed information...:

What Falcon and Schlage cylinders and cams are used with Falcon exit devices?

Resolution: Follow are detailed tables of Falcon and Schlage cylinders and cams used for Falcon brand exit devices. Falcon 24: Click HERE for Cylinder and Cam Options Falcon ...:

Can an LCN CUSH arm be converted to a Spring Cush arm?

Resolution: No, these are two completely different arms and cannot be converted. The Cush and Spring Cush arms have different shoes so you can not install a Spring Cush block assembly (XXXX-3080)&n...:

Does the RAL or SRI add on cost apply when ordering just parts?

Resolution: No, there is no add on for either of these options when ordering just parts. The add on cost for RAL and SRI only apply to the complete closer.:

Is the 705 pin and barrel continuous hinge furnished with Adjusta-studs?

Resolution: Yes, this is the only hinge that ships standard with Adjusta-studs and corresponding machine screws. It also ships with self-drilling self-tapping screws if Adjusta-stud method of installatio...:

What special template is used to mount a 4820 pneumatic closer on the door on the pull side of the opening?

Resolution: PRODUCT SUPPORT INFO ONLYLCN did have an ST for this application at one time (ST-2408) but it was obsoleted in 2023 because it had not been ordered in years. If PS gets a request for this app...:

Is there a special template for a 4630 companion closer?

Resolution: ST-3067 is the Companion Closer for a 4631 operator. It is a 4631 mounting channel and cover, a manual closer, and with no electronics. Order a 4631 x ST-3067. For current pric...:

Is there a special template for a 4811 companion closer?

Resolution: ST-2129 is the Companion Closer for a 4811 operator. It is a 4810 mounting plate and cover, a manual closer, and with no pneumatics. Order a 4811 X ST2129. For current pricing or ad...: