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FAQs

If I order EL or QEL option for the Von Duprin exit devices, do I get the Hex Key dogging option (HD)?

Resolution: Hex key dogging is not a standard with the Von Duprin EL or QEL option. HD-EL or HD-QEL must be ordered to have the Hex Dogging option with electric latch retraction. :

Why doesn't Von Duprin supply a template for the 6223 closed back double door electric strike showing all the different mortise locks it can be used with?

Resolution: Per the template, as long as the latchbolt for the mortise lock or cylindrical lock is lined up with the centerline of the 6223 electric strike, it will function as required. Different offset...:

Are preps for other manufacturers' power transfers available on Ives continuous hinges?

Resolution: Yes, at an additional charge, as an engineering special with extended lead times.:

Can the new style 180 degree Occupancy Indicator be used on the L496 or L9496?

Resolution: New orders for the L496 and L9496 are only available with the legacy 09-611 indicator. Replacing the L9496 09-611 with the new style sectional indicator is available. Order the ap...:

Is the Falcon Blade Stop Spacer the same as the LCN Blade Stop Spacer?

Resolution: Yes. The -61 Blade Stop Spacer, The Physical part itself, is the same for both Falcon and LCN brand closers and interchangeable between both Brands. It is the templating of the closer...:

Schlage Levers: Swap Handing

Resolution: Schlage Residential F Series Knobs and Levers - F51, F40, and F10 all have universal handing. To understand more about handing, please click here.Schlage Keyed Entry - F51: How to Swap Handing ...:

What are the dimensions of PIB300 controller enclosure?

Resolution: The dimensions of the PIB300 controller enclosure is: 7.1" x 7.1" x 3.0" :

In Engage, if I set up a schedule and use first person in does it unlock all the doors or only that one?

Resolution: In Engage, the First Person In rule only applies to the door that was accessed. If other doors are on the same Unlock Schedule, a valid card must be used on each door to activate the Unlock S...:

MT20w Card reader was deleted and now it will not show up in "In range" devices to set up.

Resolution: When any device is deleted from an Engage site, it will also need to be Factory Defaulted (Reset) before it can be commissioned back into Engage.If you are using the MT20W Enrollment Reader, there ...:

Is there a limit to the number of Engage locks that can be updated via WiFi?

Resolution: The software does not have a limitation, but your router may.Router DHCP may be limiting the number of devices to provide address to. You might have to increase to the number of IPs in the router s...: