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FAQs

Was the N523-105 threaded rod discontinued?

Resolution: The ND170 surface mount screws were changed in May 2019. The new surface screws allowed for the ND170 to be surface mounted back to back without the need for the N523-105 threaded rod. :

What is the 47262735 kit?

Resolution: Installation instructions for the ND170 and ALX170 can be found here. Installation of the optional 47262735 through-bolt and washer mounting kit are shown in steps 1 through 3.:

How do I connect a new MT20W reader?

Resolution: The Engage MT20w Enrollment reader can be connected to the PC or Laptop you are using with the Engage Web Portal. The USB connector is only used to send power to the MT20w and also allo...:

What is the part number for the connectors on the CT5000 controller?

Resolution: Part # is: 47250326 - Terminal Block Kit – (Includes one power connector and ten I/O connectors) to support connections to CT5000. :

Why don't I don't see the Mobile Credential tab in my Engage web portal for Assigning Mobile Credentials?

Resolution: You must have at least one Control 2.0 (B version), NDEB or LEB or CTEB Engage device commissioned to that Engage site to have access to the Mobile Credential field. :

Can they add the same mobile credential to multiple sites?

Resolution: No, it will only work on 1 site. It will let them add it, but it will only work on the last one added. :

On a CO100 CY can they use the levers from an ND lock?

Resolution: Yes, they can. It will only work on a CY lock, not the MS or the 993x. :

Can you set up a bit mask in Isonas for the Schlage smart credentials?

Resolution: No, you must enroll by presentation.Also note that although the Isonas device may read the CSN of the smart credential, it will not read the secure sector, nor will the enrolled badge ID match the ...:

Is the W18 available with a small rose?

Resolution: The W18 (double dummy) is not available with the small rose option. :

How do you install the plug cover on an Everest SL cylinder?

Resolution: Here are the steps to get the best crimp on the SL pin cover: Make sure there is no key in the plug. Make sure all the L pins are pressed all the way down in the plug before add...: