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FAQs

How short can a Falcon 20-R be cut down to?

Resolution: Data sheet reads that the 36" device fits 29" to 36" door sizes. Contact support to review the specific application if more information is needed. :

Which strike is default for 19-R?

Resolution: The 19-R exit device defaults to the F570 strike unless specified otherwise when ordering. (Written as of December 2020. Check with product support for any updates.) :

How Do I Re-Key My Locks at home?

Resolution: For security purposes, our products are not very easily rekeyed. We recommend ordering our locks keyed alike from vendors like build.com or your local hardware store. However, if you already own lo...:

ISONAS RC03 Classic - Firmware Not Updating Beyond 30.01

Resolution: Some RC03 Classic units have older chipsets that will not accept or update anything beyond coldfire version 30.01. For these units, the newest coprocessor that can be used is version 14.00....:

Where is my Programming Sticker?

Resolution: If you are missing your User's Guide and cannot find your programming sticker, you may need to disassemble the lock to locate the programming information. The sticker is typically found on or insid...:

How to Perform a Factory Default Reset

Resolution: Factory resetting a lock is an essential step for troubleshooting, reprogramming, or preparing the lock for new homeowners.Warning: Factory default reset will remove all codes that have been progra...:

Can a 1-1/8" mortise cylinder be used for Von Duprin cylinder dogging (CD) if the cylinder collar is omitted?

Resolution: Even with the cylinder collar omitted, the cam on a 1-1/8" cylinder would fail to connect properly with the dogging actuator. For this reason, a 1-1/4" mortise cylinder must be used.:

Is the auxiliary fire latch (AFL) plug available as a service/replacement item?

Resolution: Yes, the AFL strike plug is available. The part number is 050509.:

Can I retrofit an EL94 or EL95 device with QEL?

Resolution: Due to differences between EL and QEL baseplates, existing EL94 or EL95 devices cannot be retrofitted with QEL. A new QEL94 or QEL95 device must be ordered instead. :

Can the 1490 device be used on single doors?

Resolution: The 1490 concealed vertical rod exit device can be used on single doors, but is intended for use in double door applications. As an alternative, the 1590 rim latching exit device is int...: