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FAQs

How can I purchase just the lower mounting bolts for AD400 993 models?

Resolution: You need to purchase the Exit Device Mounting Hardware Kit, Part Number 47260744. The Kit includes, Upper Mounting Bolts, Lower Mounting Sex-Bolts, Reader Mounting Bolts, Finish Washers, and Screw...:

Does the 40-247 Everest SL pin kit include all FSIC parts for rekeying?

Resolution: There are 4 FSIC parts not available in the 40-247 Everest SL pin kit.90-004 Everest SL FSIC 7 pin drive pin (a.k.a. the cap pin) 90-003 Everest SL FSIC 7 pin control pin (a.k.a the tomb...:

How to replace a bad lock with a new one in the Engage platform?

Resolution: Using the Engage phone app, first delete the current lock name. To delete: On an iOS device, go to the Device list, find the lock name and left swipe to Delete. On an Android de...:

On the 4904A angle brackets, are the holes pre-drilled?

Resolution: Only the mounting holes to mount it to the frame, any lock mounting holes will need to be drilled in the field. The pre-drilled two holes are offset slightly to upper edge.:

Can you daisy chain power to the Gateway?

Resolution: Yes, you can daisy chain the Gateways. You have to make sure there is enough amperage if using a power supply. Yo...:

The RX-LC switch that comes with the AD400-993R lock, does it work with the VD exit and the Falcon Exit device?

Resolution: The default is just an RX-LC for Von Duprin, the Falcon one has a different mounting system.When ordering for Falcon, order the AD-400 as LRX for less request to exit, then order P/N: 650...:

What is the part number to upgrade NDE lock to NDEB?

Resolution: The part number is: 47278749 NDEB Inside Escutcheon Assembly (with Main PCBA) Upgrades NDE80 Product.It includes:(1)Inside Escutcheon(1) RF Win...:

What is the EV.2 at the end of the line of AD lock order?

Resolution: The EV is for Everest Cylinders, the .2 indicates (2) keys provided.:

Is the occupancy indicator for the CO100 turned on by default?

Resolution: If its ordered as Privacy function, it is enabled.:

How to turn on the occupancy indicator on CO100 lockset?

Resolution: Enter programming code (default is 97531) and * Enter 99* Enter 5* Enter 0* to disable occupancy indicator blinks OR 7* to enable occupancy indicator fast blinks ...: