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FAQs

Where can I find information on Cisa products?

Resolution: Cisa's web site can be found at this link: https://www.cisa.com/en/contatti.html Cisa can be contacted by e-mail at [email protected] :

How to Exclude a Schlage Connect Lock from SmartThings

Resolution: If your Schlage Connect lock is paired with a SmartThings hub and you need to remove it, you will need to perform an exclusion process. The steps for exclusion may vary depending on the hub manufac...:

Can I install my Keypad lock on a gate or fence?

Resolution: We do not recommend using any Schlage keypad locks on your gate or fence. Schlage smart locks and electronic locks are designed to withstand weather conditions typically experienced in a re...:

FC21 Security Pin Removal

Resolution: If you need to remove the privacy pin, simply rotate the pin to the left until it stops (about 1/4 turn), and then pull the pin out. You may need to use pliers, but be sure to reinstall the pin cap...:

Does Schlage offer RMAs?

Resolution: Schlage only issues RMAs to certified Schlage dealers and distributors. An Allegion account is required to be considered a Schlage dealer or distributor.If you have purchased a Schlage lock through...:

Is the Schlage Connect Series Compatible with Google Home?

Resolution: The Schlage Connect Series cannot pair directly with Google Home. However, you can integrate it with Google Home through Z-Wave hubs or partners that are compatible with Google Home. For more infor...:

What are the part numbers for the key-in-lever cylinders for the ALX series lockset?

Resolution: The standard (non-Primus) cylinder for the ALX50, ALX53, and ALX80 is 21-020The standard (non-Primus) cylinder for the ALX70 is 23-195The Primus cylinder for the ALX50, ALX53, and ALX80 is 20-728Th...:

What is the part number for replacement levers for the Falcon H2100 series locks?

Resolution: The 06-242 (with design and finish) can be used to get a pair of replacement levers for Falcon H2100 series locksets. :

Can the custom arch door plate and shoe bracket be order in a Standard Plated finish?

Resolution: 1. We only offer arch door custom plates in a powder cost finish because the custom made shoe plate cannot be fully plated due to it’s unique shape. (plating cannot get into the interior curve of...:

Is there an electric strike for use with 98/9952?

Resolution: Though not designed for use in exterior applications, the 6111 electric strike will function with the 98/9952 series exit device. Depending on the construction of the gate post, a blade sto...: