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FAQs

Does Ives provide a 12" threaded rod for the FB457/458 as a standard item in the price list?

Resolution: The FB457 & FB458 ship with a rod threaded at both ends with 1/4-20 thread. The rod is sized for the 12" flush bolt (the 12" designation refers to bolt tip to center of face plate ...:

What is the ND Rhodes (RHO) lever return dimension?

Resolution: The dimension between the door and the Rhodes (RHO) lever return is approximately .3625". This dimension can vary slightly from one lever to another based on finishing processes.:

Not Receiving Verification Code Email

Resolution: Are you struggling to receive the Verification Code Email from [email protected] after creating a Schlage Home account or resetting your password? This guide will help you troublesho...:

Schlage Barn Door Hardware: Can Two Tracks be Connected?

Resolution: Schlage Barn Door Hardware allows you to combine two different tracks; however, a track adapter is required to do so. This adapter must be purchased separately, and the part number is SD10. :

How to Enable One-Touch Locking via the Schlage Home App

Resolution: Schlage Smart Locks, including the Schlage Arrive, Schlage Encode Series, Schlage Connect, and Schlage Sense, all feature one-touch locking. This convenient functionality allows you to quickly secu...:

Where can I find information on Cisa products?

Resolution: Click here for Cisa's web site.Cisa can be contacted by e-mail at [email protected]:

How to Exclude a Schlage Connect Lock from SmartThings

Resolution: If your Schlage Connect lock is paired with a SmartThings hub and you need to remove it, you will need to perform an exclusion process. The steps for exclusion may vary depending on the hub manufac...:

Can I install my Keypad lock on a gate or fence?

Resolution: We do not recommend using any Schlage keypad locks on your gate or fence. Schlage smart locks and electronic locks are designed to withstand weather conditions typically experienced in a re...:

FC21 Security Pin Removal

Resolution: If you need to remove the privacy pin, simply rotate the pin to the left until it stops (about 1/4 turn), and then pull the pin out. You may need to use pliers, but be sure to reinstall the pin cap...:

Does Schlage offer RMAs?

Resolution: Schlage only issues RMAs to certified Schlage dealers and distributors. An Allegion account is required to be considered a Schlage dealer or distributor.If you have purchased a Schlage lock through...: