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FAQs

Is the 388NL cylinder bracket available as a service item?

Resolution: The 388NL cylinder bracket can be obtained by ordering part 900624 also known as the "388 Cylinder Retainer Pkg".:

Is there an MEL option or kit for 2' Falcon 24/25 series exit devices?

Resolution: MEL is not available as a kit or an option in a 2’ Falcon exit device. There is not enough room inside the exit device for the MEL motor assembly. :

Are there optional chain lengths for the 481 Ives Door Guard?

Resolution: There are no optional chain lengths for the 481 Ives Door Guard. :

When did the ND series dummy spring cage change design?

Resolution: On June 2, 2020 the spring cage on the ND series dummy functions changed design from a assembled machined spring cage to the new single cast spring cage. See pictures here : C...:

Is the S200 Series available with an Occupancy Indicator?

Resolution: The S210, S270 and S280 can be ordered with the Vacant/Occupied indicator using the our RFQ Specials process. :

How do you change the handing on the discontinued Schlage K Series Mortise Lock?

Resolution: Please see the attached document for handing instructions:

Is the RX switch available as a separate item on the Falcon MA881?

Resolution: The switch is not a servicable item. A complete lock case must be ordered with the switch factory installed. :

What is the part number for mounting tabs for electric strikes?

Resolution: We do not offer mounting tabs for 6000 series electric strikes. However, the mounting tabs found in PKGMTG.1004 for the 5100 series mounting package could be used. The frame or d...:

Do automatic door bottoms (ADB) require Z49 end caps in order to use the optional “Pull Out” feature?

Resolution: Do auto door bottoms require Z49 end caps in order to use the optional “Pull Out” feature? No, the Z49 end caps don’t have anything to do with the “pull out” function. They are a differ...:

What is included in the ALX Chassis kit?

Resolution: ALX Chassis Kits include: Chassis assembly and Outside Rose Strike Inside Rose (RHO) only Inside springcage :