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FAQs

How will an NDE react if its in an unlock schedule and someone presents a card?

Resolution: If it's a valid card being presented, beep and two greens If its an invalid card... beep and 2 red LED's The lock will continue to be unlocked :

What is the difference between the 692 SmartBar and 672 TouchBar?

Resolution: The 672 just has a switch in it that open and closes when pressing on the push bar. The 692 does not move and uses an infrared light sensor across the front of the bar to activate a relay when...:

What is the minimum door width for the Von Duprin 98/99 Rim device with the QEL option?

Resolution: What is the minimum door width for the Von Duprin 98/99 Rim device with the QEL option? The minimum door width (jamb to jamb) for the Von Duprin 98/99 Rim device with the QEL option is...:

How does hex dogging occur on a Von Duprin EL device?

Resolution: To dog the device, depress the push pad. With a 5/32" hex key, rotate the dogging screw clockwise, 360 degrees or more. The screw will stop when it is tightened against the plunger. ...:

What charges apply for cylinder stamping on Everest SL cylinders?

Resolution: Since the SL products are only offered in Everest B and Everest 29 R keyways, there is no charge for cylinder stamping in keeping with policies in place for SFIC cores. The 50-002 and 50-216 ...:

How do you restore lost communication between QEL 1st Generation Device and the 2Q power supply option board?

Resolution: There is supposed to be voltage and a communication signal between the 2Q power supply option board and the QEL 1st Generation exit device. If there is a break in the wiring betwee...:

What is the throw on the 12-100 deadlatch?

Resolution: The 12-100 deadlatch throw is 9/16". :

Will the LM9280 & LM9380 work less outside trim?

Resolution: The LM9280 & LM9380 latchbolt is retracted by outside lever after the key is inserted and rotated 280 degrees so less outside lever is not an acceptable option. :

What voltage should I read between SC (signal common) and Ground on a power supply option board 900-2RS or 900-4R/4RL?

Resolution: If the power supply jumper is set for 12VDC, you would expect to measure 12VDC between SC and Ground on the option board. If the power supply jumper is set for 24VDC, you would expect ...:

What is the XQ11-948 part number?

Resolution: XQ11-948 is a part number that is added to a Schlage Interchangeable Core mortise cylinder (either Full Size or Small Format) to invert the cam for cylinder dogging.: