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FAQs

Where can I find the Firmware needed to ReClass an AD300 to an AD400?

Resolution: The AD series Firmware package is located on the us.allegion.com site.Click on the search icon, type in AD.A.xxx (latest firmware version number), it will show up on the list. The package includes...:

I created a Holiday schedule on the Engage portal but it didn't list any Assigned Devices.

Resolution: After creating the holiday schedule on the web portal, you must assign the holiday to the devices and then go to each door and SYNC to update the device. Or wait overnight if you locks...:

I forgot my Engage password and requested it be reset but it's not sending a password reset to my email.

Resolution: Check your spam and junk folders for the password reset email. The emails will come from: Invitations: [email protected] ...:

Is the 672 Series, pushbar UL rated?

Resolution: Yes, it is rated for UL 294 and UL1034:

Is the lever and spring cage from the AD series lock the same as the ND lock?

Resolution: Levers are the same but the spring cages are not. ND spring cage has the through mounting posts but AD mounts onto the base plate.:

Is additional door prep required for the RX on the ND series lock?

Resolution: There is additional door prep required. Please make note of the specific notes on the template, click here for template.:

What is the FSIC tail piece used on S200 manufactured before February 2008?

Resolution: The FSIC tail piece used in the S200 locks ordered before February 2008:1-3/8"- 1-5/8" door thickness = B520-2421-5/8"- 2" door thickness = B520-243 :

Was the Residential S-series Apollo Contractor Series UL fire rated?

Resolution: The S51 CS APO (residential contractor series) was UL fire rated for a 3 hour fire door.Click here for packaging image.:

Can a 996L trim be used with an old 9947 device?

Resolution: That would depend on the shape of the connector on the top end of the bottom rod. When the device was first launched and the 992L/L-BE lever trims were the only lever trims made fo...:

Will the Control locks (BE467/FE410) retain the audits in the lock after it has been factory defaulted?

Resolution: Yes, the lock will hold all of the audits in even after it has been factory defaulted. You can sync the lock after commissioning it again, all your audits will come in to the Engage. :