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FAQs

What is the part number for the dog screws on the 55 Series device?

Resolution: For the 2-pack, use part number 090029.For the 10-pack, use part number 090053.:

What replaced the N523-056 inside spindle on ND?

Resolution: The N523-177 inside spindle replaced the N523-056. :

What is the part number for the LD-SAR tailpiece for ND-Series and NDE-Series locks?

Resolution: LD-SAR (Sargent Key-in-Lever Cylinder Prep) Tailpiece Kit, Part Number: 09-060:

Are there parts available for Schlage Control locks to replace the battery holder/interior baseplate?

Resolution: Parts are now available to replace the battery holder plates for the following: Battery Holder Kits Model BE467F, Schlage Control Smart Deadbolt Inside Assembly, ...:

How to Factory Default Reset (FDR) Schlage Control Locks, FE410 and BE467.

Resolution: Factory Default Reset1. Disconnect the batteries for at least ten (10) seconds. 2. Reconnect the batteries. 3. Wait for the lock to beep and flash three (3) times. 4. Within ten (10)...:

Why are PED-500 doors that I have setup in Schlage Express missing in Vendor Access Management (VAM) software?

Resolution: Vendor Access Management references the Schlage Express database to build it’s own list of doors. When VAM launches it verifies any door changes that have been recently made in Express, such ...:

What Schlage lock lever styles are available for use with Corbin cylinders?

Resolution: Corbin Russwin compatible levers are available on the following locks: ND-Series*, NDE-Series*, AD-Series**, CO-Series** (Please specify STYLE and FINISH - Example: 03-234-SPA-6...:

Does the thermal break on a Zero threshold have to be under the door or another specific location?

Resolution: No, the thermal break in a threshold does not have to be in a specific location.:

What Schlage or Falcon locks are electrified by ACSI or Command Access?

Resolution: The chart below shows common Schlage and Falcon locks that are modified by ACSI or Command Access:

Can Engage site names be changed?

Resolution: Yes, Engage site names can be changed ONLY thru the Mobile app.Under SITES, tap the ! at the right of site.Under SITE NAME make your changes and SAVE.: