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FAQs

Do the Schlage Wristband credentials come in different colors?

Resolution: Yes, a variety of colors. Black Purple Green Lime Blue Light Blue &nbs...:

AD200 MD or CO 200 MD with privacy function doesn't have the DB connector cable and is still allowing Normal use PINs to unlock door when closed

Resolution: The DB (DeadBolt) connector may be hidden in the Mortise body. Remove mortise body from pocket and pull out connector. Then reinsert mortise case and connect DB plug.:

How do I remove access to a user for certain doors in Engage?

Resolution: Go To the User field and when selecting a specific credential, click on MANAGE ACCESS, you can uncheck any doors you want to remove access for. The lock needs an update to remove access via w...:

Is the Delayed Egress signage included in the Kits for DE?

Resolution: P23840952 M490DEP BOCA PCB Kit (:15 Sec. Delay) P47261544 M490DEP BOCA PCB Kit (:30 Sec Delay) The signage ...:

How to create facility code for a user ID when you have an HK-2 connected back to ACP

Resolution: At the HK-2You have to go to Password Menu #2Select Set Facility.:

Can we print on Schlage access cards?

Resolution: Yes, you can on any of our cards, however, it depends on printer settings with heat, they usually cannot print on a clamshell.They can on the ISO (International Organization for Standardization) card.:

What is the Wiegand output on a HK-2 by default

Resolution: The Wiegand output is 26 bit.:

What kind of wire do I need to use when my device is ___ feet away from my power supply?

Resolution: * Use 12AWG wire for up to 800’ between your power supply and your device. * Use 14AWG wire for up to 500’ between your power supply and your device. * Use 16AWG wire for up to 300 between your p...:

If the M490DE-2 And M490DEP-2 seems to be installed correctly but the alarm keeps going off.

Resolution: Make sure that in both the master and slave that there is a jumper in both AUX terminals:

What Facility code is used on a 32X bit

Resolution: No facility code is used with this format. :