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FAQs

What is the maximum number of users and audits that Engage devices can store?

Resolution: The maximum number of users able to be added to an NDE, LE or CTE is the same as the maximum amount of users that can be saved to an Engage Managed site: 5000 The NDE, LE or CTE&nb...:

What is the part number for the L9040 and L9440 emergency release using Gen 1 indicator?

Resolution: As of January 2022, Schlage will supply an emergency release tool 47285675 for the L/LV9040 and the L/LV9440 locks when specified with an indicator. Also, supplied standard with the ...:

What is the slot dimension on the L9000 emergency indicator cam?

Resolution: The L9000 emergency indicator cam slot dimension is 0.300" x 0.066":

Can you still purchase the A12742-001-00 coupler and tailpiece for the Falcon H, D400 and D800 Series deadbolts?

Resolution: This part number A12742-001-00 was offered by Falcon until September of 2019.:

Can a residential B60 deadbolt be ordered with a 6 pin cylinder?

Resolution: If a 6 pin cylinder is desired with the B60, order it as B60N6. :

What does the B mean on US10B?

Resolution: According to ANSI/BHMA A156.18, “Materials and Finishes,” 2000, the finish referred to as US10B (613) is a category “B.” To quote the category listing: “Category B finishes are those that are ...:

What is the difference between the Falcon MA-series thumbturns?

Resolution: The AS75319 thumbturn has two clips on the assembly whereas the AS76319 is assembled with one clip.:

Engage Error: reached max users, unable to enroll new users at lock.

Resolution: That audit can mean: They have reach the number users that can be assigned to the door. OR We had an issue a while back where ...:

Will the MT15 series work with a OSDP?

Resolution: Yes, the reader needs to ordered as a RS-485, make sure it is not a Wiegand reader.:

What is the maximum usable distance of an RS 232 cable?

Resolution: 50 Feet: