Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Engage Error: reached max users, unable to enroll new users at lock.

Resolution: That audit can mean: They have reach the number users that can be assigned to the door. OR We had an issue a while back where ...:

Will the MT15 series work with a OSDP?

Resolution: Yes, the reader needs to ordered as a RS-485, make sure it is not a Wiegand reader.:

What is the maximum usable distance of an RS 232 cable?

Resolution: 50 Feet:

Do the Schlage Wristband credentials come in different colors?

Resolution: Yes, a variety of colors. Black Purple Green Lime Blue Light Blue &nbs...:

AD200 MD or CO 200 MD with privacy function doesn't have the DB connector cable and is still allowing Normal use PINs to unlock door when closed

Resolution: The DB (DeadBolt) connector may be hidden in the Mortise body. Remove mortise body from pocket and pull out connector. Then reinsert mortise case and connect DB plug.:

How do I remove access to a user for certain doors in Engage?

Resolution: Go To the User field and when selecting a specific credential, click on MANAGE ACCESS, you can uncheck any doors you want to remove access for. The lock needs an update to remove access via w...:

Is the Delayed Egress signage included in the Kits for DE?

Resolution: P23840952 M490DEP BOCA PCB Kit (:15 Sec. Delay) P47261544 M490DEP BOCA PCB Kit (:30 Sec Delay) The signage ...:

How to create facility code for a user ID when you have an HK-2 connected back to ACP

Resolution: At the HK-2You have to go to Password Menu #2Select Set Facility.:

Can we print on Schlage access cards?

Resolution: Yes, you can on any of our cards, however, it depends on printer settings with heat, they usually cannot print on a clamshell.They can on the ISO (International Organization for Standardization) card.:

What is the Wiegand output on a HK-2 by default

Resolution: The Wiegand output is 26 bit.: