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FAQs

Can you still purchase the A12742-001-00 coupler and tailpiece for the Falcon H, D400 and D800 Series deadbolts?

Resolution: This part number A12742-001-00 was offered by Falcon until September of 2019.:

Can a residential B60 deadbolt be ordered with a 6 pin cylinder?

Resolution: If a 6 pin cylinder is desired with the B60, order it as B60N6. :

Resolution: According to ANSI/BHMA A156.18, “Materials and Finishes,” 2000, the finish referred to as US10B (613) is a category “B.” To quote the category listing: “Category B finishes are those that are ...:

What is the difference between the Falcon MA-series thumbturns?

Resolution: The AS75319 thumbturn has two clips on the assembly whereas the AS76319 is assembled with one clip.:

Engage Error: reached max users, unable to enroll new users at lock.

Resolution: That audit can mean: They have reach the number users that can be assigned to the door. OR We had an issue a while back where ...:

Will the MT15 series work with a OSDP?

Resolution: Yes, the reader needs to ordered as a RS-485, make sure it is not a Wiegand reader.:

What is the maximum usable distance of an RS 232 cable?

Resolution: 50 Feet:

Do the Schlage Wristband credentials come in different colors?

Resolution: Yes, a variety of colors. Black Purple Green Lime Blue Light Blue &nbs...:

AD200 MD or CO 200 MD with privacy function doesn't have the DB connector cable and is still allowing Normal use PINs to unlock door when closed

Resolution: The DB (DeadBolt) connector may be hidden in the Mortise body. Remove mortise body from pocket and pull out connector. Then reinsert mortise case and connect DB plug.:

How do I remove access to a user for certain doors in Engage?

Resolution: Go To the User field and when selecting a specific credential, click on MANAGE ACCESS, you can uncheck any doors you want to remove access for. The lock needs an update to remove access via w...: