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FAQs

What finish is the cylinder provided with when a lock is ordered in 626AM?

Resolution: The cylinder is ordered with a lock it will be provided in a 626 finish with no antimicrobial coating. Rim, Mortise, Core only, and Housing only are NOT offered in AM finish. ...:

Do you get the cylinder housing when you order the B500 Series deadbolt with "LD" suffix?

Resolution: The housing will be supplied when the B500 is ordered with "LD" suffix. :

Is the Falcon K Series chassis the same if using conventional or SFIC cores?

Resolution: The Falcon K Series chassis are the same when using either a conventional or SFIC.:

How to order 980 Storm door latch.

Resolution: The 980 storm door latch was discontinued 05/2016. It has no replacement. :

What is the difference between the Avalon and Quantum levers on the Falcon H2 locks?

Resolution: The Quantum lever returns to the door whereas the Avalon is parallel to the door. See images in the full line catalog on page 52.:

Is there a solution for making the ND44 outside thumbturn easier to turn?

Resolution: To improve the grip on the ND44 outside thumbturn the turn was made longer allowing users to rotate the thumbturn easier in an emergency.:

Can I add hex dogging to a QEL device?

Resolution: To add hex dogging to a QEL device, the complete motor assembly must be replaced. If you have a current motor design, replace it with a HD-QEL motor kit (#958002). If you have an older ...:

Is it normal to see voltage between SC and I1 I2 I3 I4 on power supply option board (900-2RS, 900-4RL, 900-4R) terminals?

Resolution: Yes, it is normal to see floating voltage between the Signal Common (SC) and Input terminals on the power supply option board. The Input terminals are not Ground terminals, so they are not a ...:

What does OPTR nomenclature stand for?

Resolution: one piece top rod (for exit devices):

In the Interactive Pricing Tool in the customer portal, how do I find prices of service parts?

Resolution: In the search bar at the top right of the product model selection page, type in the word "parts" or "service".: