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FAQs

Can the Von Duprin and Schlage PS900 series power supply be used with 277 volt input?

Resolution: No, the PS900 series power supplies are not tested or rated to operate with input voltage of 277 volts which is sometimes used for commercial lighting systems. 240 volts is the maximum input.:

Is the AD300 compatible with the VD9857, a combination of surface vertical rod and rim device?

Resolution: If that is the three point latching, we are not able to recommend the AD trim as compatible with those.:

M490DEP tied to a FA, if the fire alarm is activated, should it release the maglock without going into an alarm? Once fire alarm is reset and the door is closed, the maglock should energize without resetting the maglock?

Resolution: Yes, if dipswitch 4 is on.:

If the M490DEP is held open while a fire alarm is reset, will the maglock go into alarm?

Resolution: If the M490DEP door is held open during a fire alarm and the fire alarm input is reset with the door still open, it should not alarm. The delayed egress is not set (with the internal plunger at lea...:

AD400 lock is set to secure/lock for battery fail mode, if the lock loses power instantly, will it pulse the motor to lock/secure?

Resolution: No, removing the power does not give the lock power to pulse the motor. The secure on battery fail is when batteries reach critical low, they pulse the motor once before the lock shuts down. If the...:

Will the 9520 credentials work with the Fargo badge printer?

Resolution: If the printer is ISO compatible, yes. May just need to adjust the print and heat settings based on ISO recommendations.:

Schlage Touch Installation Instructions - (BE375 / FE695)

Resolution: If you require assistance installing the BE375 of FE695, please click here. If you would like to download the installation instructions for your model please the links below: BE375 - Schl...:

What are the most common causes of continuous hinges squeaking and/or grinding ?

Resolution: Screws being over tightened one-by-one rather than tightening them all evenly Screws not going in straight will cause torquing and/or stress on the hinge leaves Out-of-plumb doors o...:

Are the screws for the Ives door knocker available separately?

Resolution: No, the Ives door knocker screws are not available as service replacement items. The fasteners are 10-24 x 2.1/2" OSHMS-STL (Finished):

Are Zero threshold optional anchor fasteners grouted into the floor?

Resolution: The anchors are not grouted, they are expanding-type anchors.: