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FAQs

What does it mean when the NDE has 5 red blinks?

Resolution: This indicates the lock is still in “Capture Mode”. This can happen if the lock has not fully completed the commissioning sequence. There are two ways the commissioning process could be int...:

Can the HL6 be used on Von Duprin Mortise lock cases?

Resolution: The HL6 Pull only can be used with the 7500 series Mortise lock case from Von Duprin.:

How long is the fire rating for Zero 188S?

Resolution: 3 Hrs for hollow metal rated doors & frames.1 ½ hrs for wood & plastic covered composite doors20 minutes for wood core doorsPlease consult the UL online directory, or contact A...:

For Zero 188S , what does G and H mean?

Resolution: The G and H designations refer to Categories of positive pressure listing.G is edge sealing.H is Smoke and draft control gasketing.https://www.dhi.org/shared/forms/PDFforms/Publications/TechTipJan0...:

What type of cylinder does a Falcon 812L trim use?

Resolution: A rim cylinder is required for rim and vertical rod XX devices. A mortise cylinder is required for a mortise lock XX device.:

Are the Allegion Connect harnesses fire rated?

Resolution: The Allegion Connect harnesses do not carry individual fire ratings. However, the Allegion Connect harness components are UL rated. :

How do you order a rectifier kit (for AC power) for 6000 series electric strikes?

Resolution: All 6000 series electric strikes are shipped with solenoids that require DC power. Rectifier kits can be ordered to convert AC (from your power source) to DC. Rectifier kit part numbers...:

How do I remove the Schlage Custom Handleset trim?

Resolution: Remove the knob or lever.Then, for the two-piece handleset, use a small flat-blade screwdriver to pry the trim off the lock. There is a small slot below the hole for the screwdriver to fit into. Be...:

Why isn't my Schlage Custom handleset completely flush with the door?

Resolution: The chassis may not be tightened completely. Remove the trim and tighten the chassis screws.See this article for links to the installation instructions.Tighten the bottom handleset throug...:

Why doesn't my Schlage Custom handleset latch retract completely?

Resolution: The spindle on the chassis is not aligned and engaged with the latch. Try working the thumbturn several times; this will often cause the spindle to pop into place. If not, then un...: