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FAQs

Resolution: The ENGAGE Gateway can work in two modes. RSI Mode: In this mode, the Gateway communicates with an access control panel (ACP) and alliance partner access control software to con...:

What does it mean when the NDE has 5 red blinks?

Resolution: This indicates the lock is still in “Capture Mode”. This can happen if the lock has not fully completed the commissioning sequence. There are two ways the commissioning process could be int...:

Can the HL6 be used on Von Duprin Mortise lock cases?

Resolution: The HL6 Pull only can be used with the 7500 series Mortise lock case from Von Duprin.:

How long is the fire rating for Zero 188S?

Resolution: 3 Hrs for hollow metal rated doors & frames.1 ½ hrs for wood & plastic covered composite doors20 minutes for wood core doorsPlease consult the UL online directory, or contact A...:

For Zero 188S , what does G and H mean?

Resolution: The G and H designations refer to Categories of positive pressure listing.G is edge sealing.H is Smoke and draft control gasketing.https://www.dhi.org/shared/forms/PDFforms/Publications/TechTipJan0...:

What type of cylinder does a Falcon 812L trim use?

Resolution: A rim cylinder is required for rim and vertical rod XX devices. A mortise cylinder is required for a mortise lock XX device.:

Are the Allegion Connect harnesses fire rated?

Resolution: The Allegion Connect harnesses do not carry individual fire ratings. However, the Allegion Connect harness components are UL rated. :

How do you order a rectifier kit (for AC power) for 6000 series electric strikes?

Resolution: All 6000 series electric strikes are shipped with solenoids that require DC power. Rectifier kits can be ordered to convert AC (from your power source) to DC. Rectifier kit part numbers...:

Schlage Custom Handleset: Uninstall Trim

Resolution: To uninstall the trim on your Schlage Custom Series handleset, follow these steps. You will need a flathead screwdriver and the Allen wrench that came with your lock.FC60 Trim RemovalUninstall the ...:

Are the HL6-9000 locks supplied with a cylinder?

Resolution: Per notes in the PB, the cylinder must be ordered separately.: