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FAQs

Can I use the Von Duprin PS873 for the E996 lever trim?

Resolution: The PS873 was discontinued around 2010.Please use an Allegion PS900 series power supply for your electrified options. For additional assistance, please contact Allegion support at 877-6...:

What are the steel balls used for on the B600 deadbolts?

Resolution: A steel ball is inserted into the housing prior to the installation of the mounting bolts for drill resistance.:

Is the 718TL available for use with the 25 series?

Resolution: The 718TL is only used with concealed vertical rod devices (24-C and 25-C). Use instructions from the 712L (23792526).:

Can I order a FS410 floor stop with a grey or tan rubber bumper?

Resolution: No, they only come in black. The rubber bumper for the FS410 decorative floor stop is replaceable though engineering specials, but Allegion offers them only in black. :

Is the extrusion process that we use for the 98/99 mechanism case a hot or cold extrusion?

Resolution: The aluminum extruded channel is a HOT extrusion. :

Right Hand 2010 arm rubbing on the finish plate

Resolution: Around the November 2017 time frame there was some suspect RH 2010 arms that were found to have a slightly larger hub which could cause the arm (hub portion) to slightly rub on the 2010 finish plat...:

What is the XL12-207?

Resolution: The XL12-207 is a solid spring cage for the L9000 series mortise lock. This spring cage can be used to keep the lever in the fixed or rigid position. This part is only available through t...:

What is QM for Von Duprin?

Resolution: Accepting orders for the QM option on 98/99 Rim Exit Devices, 33A/35A Rim Exit Devices, and 996L/L-BE-R/V Trims starting 4/23/2018. Accepting orders for the QM option on the 98/9927 Surface V...:

How do I order glass bead kits for concealed cable exit devices (33/3549A, 98/9949, 98/9950WDC)?

Resolution: 33/3549A: ¼” kit – request one 33/35A-GBK-R and one of this applied panel kit: INS-4-KIT-33/3549A (#24122293) ½” kit – request two 33/35A-GBK-R and one of this applied panel kit: INS-2-KIT-33/35...:

Are the Von Duprin 98/9927 latches fire rated?

Resolution: Yes, there are fire rated options for the 98/9927 devices and latches. If you are unsure about device ratings, or how to select a device, please contact Allegion tech suppo...: