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FAQs

What is the part number for box or master carton for 98/99 device?

Resolution: Saleable part number for 98/99 carton: 963311-00 Saleable part number for 98/00 master carton: 963602-00 Contact Sales Support for assistance ordering specific boxes, cartons or pac...:

ND electrified locks now have heat shrink added to the circuit board.

Resolution: We are continuously making improvements to our product and added heat shrink around the board on 10/5/2017. The heat shrink helps protect the circuit board during handling.:

Is the 740 series emergency break glass rated for outdoor?

Resolution: No it is indoor only.:

On the NDE locks, after programming the lock, how long can you have the batteries removed before it loses the programming?

Resolution: It does not lose the programming unless you FDR the lock.:

On the 631 pushbutton is the SF-1 White powder coat offered?

Resolution: No, the White Powder coat is discontinued.:

Will the Co-100-993R work with Von duprin EL9927EO?

Resolution: Yes it will.:

Engage - Device Name Character Limit

Resolution: You are limited to 25 characters.:

Is the Falcon MA911 mortise lock handed?

Resolution: Pictures of turn hub differences here.:

Can you field add an RX switch to a 1690/1790 exit device?

Resolution: The 1690 and 1790 exit devices built after 2002 can have the RX switch kit added in the field. The part number is SWITCH.1006.:

What is included in a 154 mullion stabilizer kit?

Resolution: The kit contains components for two doors and a mullion. The kit has two door portions, two mullion portions, and shims. These interlocking stabilizers sets are furnished standard with ...: