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FAQs

M490DE is not relocking after power is restored

Resolution: Confirm SW2 – 4 is enabled ( enables lock to re- energize) · IF M490DE still does not relock, check : Is there ...:

Is the Sargent 80 RIM compatible with the CO993R lock ?

Resolution: The Sargent 80 is except : Narrow design and reversible rim exits are not compatible:

My 320M is getting very hot

Resolution: Confirm if the 320M is installed in a wood frame, if so, the power supply needs to be a 12v filtered and regulated. · 24 volts should not be...:

How does the Co220 Multi Lock Fob Function: Part number 24744856

Resolution: · The Fob can be paired to 10 locks · Also, Fob has a toggle function with an added unlock a...:

Don’t see my NDE lock after it is commissioned and linked to the gateway.

Resolution: Once the NDE is commissioned and linked to the Gateway, it will not show up in the Connect screen of the ENGAGE mobile app. To reconnect to the NDE, we have to temporarily de-link ...:

On a MTK15 reader, if they want to use a single wire for LED control, which would they use? Brown or Orange?

Resolution: Orange to control the Green LED. The red light is normally on solid unless the orange wire is triggered.:

What tool would they use to remove the anti-tamper plugs on a 631 pushbutton?

Resolution: No tools are provided. Usually they have to drill out the anti-tamper plugs. The plugs have a knurling or ribs around the edge so they are usually in there good and can't be pried out. Just make s...:

What is the length of the 23446339 FSIC tailpiece?

Resolution: The CY tailpiece will be slight smaller than the tailpiece provided by the factory cylinder. 1" overall, the tailpiece blade is 5/8" The factory cylinder tailpiece is 1-1/4" overall, blade length ...:

Is there a part# for a rectifier for a PB405S?

Resolution: The PB405S doesn't use AC so there is no rectifier. It is 12VDC or 24VDC. There is just a 6-pin cable.:

On the M400P series maglock, is the ATS/MBS LED red?

Resolution: LED is green.: