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FAQs

Are L9000 Vandlgard locks available with the modular RX?

Resolution: LV9000 mechanical locks are not available with the modular RX (L283-452) as such the locks must be ordered from the factory with the RX option. See pricebook for available functions. &n...:

Why does the L9000 lock with rx switch bind when I change the handing?

Resolution: Schlage non-electrified L9000 mortise locks began using a modular type RX switch for locks specified with the RX on January 02, 2017. The RX is handed in that it must always be on the inside. If a ...:

Magstripe card data not coming in correctly to the Honeywell Panel from PIM400-TD2

Resolution: The problem was that the Honeywell star 2 control panel could not read the information from the card that was coming from the AD400 MS reader by way of the PIM400TD2. It could see and read all cont...:

What is the fire rating for the LE lock?

Resolution: The LE / LEB locks are UL10C rated. That is a 3-hour fire rating :

Can 996K trim be changed to a lever (996L) in the field?

Resolution: No. The 996K cannot be changed to a lever function in the field. These functions are manufactured differently at the factory, including press-fit parts that could not be changed in the ...:

Can a QEL conversion kit be used on an AX device?

Resolution: Yes. QELX baseplate converstion kit or HD-QELX Baseplate converstion kits can be used on Von Duprin AX devices. :

How do I add or remove names on my Primus account?

Resolution: To add or remove names on a Primus account, a signature card (MS_E130) must be filled out with the changes. The original document with "wet" signatures must be sent in to the Key Control department...:

What is the manufacturer part number for the molex connector Schlage utilizes?

Resolution: 8 pin male connector 43025-08004 pin male connector 43025-0400:

Will a CT5000 work with FIPS PIV credentials and Schlage Express software

Resolution: No, the CT5000 does not support FIPS PIV credentials.Although the CT5000 is compatible with the aptiQ family of readers that are FIPS PIV compatible, the firmware of the CT5000 does not suppo...:

Can the GT400 be connected using POE?

Resolution: It cannot connect via POE directly but a 3rd party POE adapter may be used if necessary: