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FAQs

Can the Von Duprin 9447 be cut down to fit a door narrower than 36”?

Resolution: Can you order a 9447 to fit on 36” door yes, can you cut down in the field a 9447 of any size no cut down in field .:

Can I replace hex key dogging function for a keyed cylinder function? Model number 99NL x 990NL x 299 Strike

Resolution: Yes.Order 050115 (and finish) and a mortise cylinder. With this kit, you can convert from hex dogging to cylinder dogging.:

What would cause a continuous hinge to make noise?

Resolution: The most common reason is an installation issue.If the screws are not installed straight, or if unwanted material gets between the hinge and the frame or door, the result could all...:

Can the 373L be used with the 98/99 series

Resolution: Yes. The 373L with EURO SPINDLE is available as an engineering special.:

What distance from the floor for Panic hardware meets ADA

Resolution: ADA compliance is considered 15" to 48" from the floor for Push or Pull side hardware.THIS IS REFERENCE ONLY. Please contact your local AHJ or Von ...:

Can the Chexit be ordered with a CD (Cylinder Dog) option?

Resolution: Cylinder Dogging is offered on Rim and Vertical Models of the CX98/99 Series Panic Rated Devices by adding the CD prefix..When indicating CD-CX98/99 Rim and Vertical devices, the cylinder dogging i...:

When shipped separately, will a fire rated center case covers have a UL label?

Resolution: No. A fire rated center case cover ordered separately will be sent less label.Please contact product support if you need to discuss a question regarding a device's rating. :

Can the DE5300 be used with the RX330 bar?

Resolution: Yes. A Von Duprin M400 maglock is also needed for the DE5300 delayed egress solution. :

Who can purchase Dexter Commercial Hardware?

Resolution: Dexter Commercial Hardware (Locks, Exits, and Closers) - is available only through 8 wholesalers. Security Lock, Banner Solutions, Intermountain Lock and Supply, Top Notch, HL Flake...:

Is Hex Dogging (HD) with EL or QEL available on fire-rated devices?

Resolution: No, Hex Dogging is not available on fire-rated devices. No mechanical dogging is available on fire-rated devices.: