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FAQs

What colors are available for Schlage card readers?

Resolution: Black (standard), Cream, Cool Tone Gray, and Warm Tone Brown.:

How many Keypads are included with the KP232?

Resolution: There are (2) keypads, one for inside and one for exterior side of the opening.:

Where is the control (circuit) board for the KP232 installed?

Resolution: The circuit board resides in a recessed box attached to the interior keypad assembly. It will mount in a single gang box.:

Resolution: You can use the DOSBOX application to emulate DOS commands after connecting your PC to the HK2.:

How can I specify Power Fail Safe or Secure on a PB405?

Resolution: It must be requested on order via the part Number. &...:

M490DE is not relocking after power is restored

Resolution: Confirm SW2 – 4 is enabled ( enables lock to re- energize) · IF M490DE still does not relock, check : Is there ...:

Is the Sargent 80 RIM compatible with the CO993R lock ?

Resolution: The Sargent 80 is except : Narrow design and reversible rim exits are not compatible:

My 320M is getting very hot

Resolution: Confirm if the 320M is installed in a wood frame, if so, the power supply needs to be a 12v filtered and regulated. · 24 volts should not be...:

How does the Co220 Multi Lock Fob Function: Part number 24744856

Resolution: · The Fob can be paired to 10 locks · Also, Fob has a toggle function with an added unlock a...:

Don’t see my NDE lock after it is commissioned and linked to the gateway.

Resolution: Once the NDE is commissioned and linked to the Gateway, it will not show up in the Connect screen of the ENGAGE mobile app. To reconnect to the NDE, we have to temporarily de-link ...: