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FAQs

Resolution: Default codes can be deleted for any electronic lock. Steps to complete this action vary depending on which model is in use:Keypad Deadbolts/Levers - Follow Programming Instructions to delete one c...:

I can not remove the key from the cylinder on my BE365 deadbolt lock.

Resolution: After rotating the key to unlock the lock, you must return the key to its normal position to remove it. :

Can my keypad get wet?

Resolution: Yes, the lock will work properly when exposed to normal moisture such as rain. :

What material is the 10-058 circular strike made of?

Resolution: The 10-058 is made of brass material. :

My thumbturn doesn’t work on my keypad lock.

Resolution: Possible issues: 1) Not aligned into plastic cam. Verify that the small post on the back of the thumbturn is properly inserted into the cam on the base plate. Each piece has mati...:

My lock is crooked on the door.

Resolution: Loosen the mounting screws, straighten the lock assembly on the door, then re-tighten the mounting screws securely.:

My latch sticks depressed into the door.

Resolution: The latch is not straight. The latch must be straight from the edge of the door to the back of the 2 1/8” hole. If the latch is slanted because the 2 1/8” hole is slightly too large, then loo...:

My FE575 lever is always facing the wrong way.

Resolution: Inside assembly facing wrong direction. Rotate the inside assembly so that the slot in the inside assembly faces the edge of the door. The lever catch must face away from the edge of th...:

This lock hits the knob or lever on my storm door.

Resolution: On some storm doors, the storm door lever can be moved upward or downward.:

My lever pulled off of the lock when I tried to open the door.

Resolution: Re-install lever onto lock, then tap lever lightly with mallet or hammer (use piece of wood to protect the finish of the lever). Verify lever catches snap into place. If you are unsure ...: