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FAQs

Resolution: If needed on emergency basis, you can use items such as a large paper clip, allen wrench, ect. to apply into pin hole of outside knob/lever to unlock. You can call us at 888 805 9837 and we can s...:

F Series Functions / Descriptions

Resolution: :

What notification will I get if my door is open but the lock is in the "locked" position?

Resolution: The Nexia system reads the state of the lock itself, and not the door. If the lock is in the locked position, even with the door open, the notification will read "locked.":

FE575/FE595 Door Prep Template—Existing Holes

Resolution: FE575/FE595 Door Prep Template—Existing Holes FE575-595_Door_prep_Inst_with_holes.pdf :

Is lock affected by power outages?

Resolution: No. The lock is battery powered. :

How can I prevent someone from adding a code to my lock?

Resolution: You must know the programming code to add a new user code. Keep your programming code very secure. Change the programming code if you are concerned someone else knows it. ...:

How do I ensure others don’t have my codes?

Resolution: If you are concerned someone has a code to your lock, you should delete all user codes and then re-add the codes you know are secure. You can also change your Programming Code for increased s...:

Are the preset codes unique?

Resolution: They are randomly assigned during manufacturing.If the lock is reset to its factory state, the two default user codes will be restored. :

Can I delete the default codes?

Resolution: Default codes can be deleted for any electronic lock. Steps to complete this action vary depending on which model is in use:Keypad Deadbolts/Levers - Follow Programming Instructions to delete one c...:

I can not remove the key from the cylinder on my BE365 deadbolt lock.

Resolution: After rotating the key to unlock the lock, you must return the key to its normal position to remove it. :