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FAQs

Resolution: 1) Re-measure for larger hole Wrap the template included with the instructions around the edge of the door and tape it in place. The template accurately locates the exact spots for drillin...:

Can I Order my Locks With Matching Keys?

Resolution: Yes, your Schlage locks can all be keyed alike. Here are a few different options:1. Purchasing New LocksWhen purchasing new locks, you can special order them to be keyed alike. Simply consult a Pro...:

2 inch latch backset

Resolution: Schlage does not offer a 2 inch latch backset:

Where to buy Schlage?

Resolution: You may find or special order at any of our Schlage distributors in your local area. Where to buy Schlage? For information on how to become a Schlage distributor and pricing for our produ...:

My lock is "frozen."

Resolution: This could apply to a range of locks, depending on the issue. Is it the key that will not turn? Or does the latch not retract? There could be multiple reasons for these i...:

The Red X blinks and my bolt doesn't move

Resolution: Issue: My bolt doesn't move and I don't hear the motor. The Red X blinks.Environment: Using the lock for the first time, or after it has worked well for a time. The followin...:

Bed/Bath Emergency key

Resolution: If needed on emergency basis, you can use items such as a large paper clip, allen wrench, ect. to apply into pin hole of outside knob/lever to unlock. You can call us at 888 805 9837 and we can s...:

F Series Functions / Descriptions

Resolution: :

What notification will I get if my door is open but the lock is in the "locked" position?

Resolution: The Nexia system reads the state of the lock itself, and not the door. If the lock is in the locked position, even with the door open, the notification will read "locked.":

FE575/FE595 Door Prep Template—Existing Holes

Resolution: FE575/FE595 Door Prep Template—Existing Holes FE575-595_Door_prep_Inst_with_holes.pdf :