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FAQs

GT-400: GManager is unable to communicate with GT-400 readers

Resolution: The issue may be related to Windows 7 32-bit and 64-bit user permission issues. The GManager instance will need to be started as an Administrator. Steps on starting GManager.exe as an a...:

Does Steelcraft prime paint doors and frame?

Resolution: All Steelcraft Frame, Door and Architectural Stick components will receive one coat of sprayed-on factory paint which is a baked-on, rust-inhibited primer that conforms to the industry standard ANS...:

Does the HKII support FIPS 201 format?

Resolution: HKII do not accept PIV or PIV-I card use as a secondary credential (the hand is the primary credential) and therefore cannot be part of a FIPS 201 compliant solution.:

What is the model number for the Ives door edge pull?

Resolution: The sliding door edge pull is part number 230.:

How does the ND82 operate?

Resolution: ND82PD (ANSI F87) Institution Lock Both levers fixed. Entrance by key in either lever.:

Can I get a replacement arm for an old 4110SE closer?

Resolution: The replacement arms for the older handed 4010SE/4110SE closers would be ordered as: 4040SE-3077T x ST-3035 for a RH arm. 4040SE-3077T x ST-3035-1 for a LH arm. :

AD / CO lock does not work in supervisor mode Supervieor mode does not work on AD lock Supervieor mode does not work on AD lock

Resolution: Supervisor mode has been disabled in the AD/CO series:

Does the 24 series have electrified trim?

Resolution: There is no FSA/FSE electrified trim option for the Flacon 24 Series device.:

What are the wire gauge and length requirements for QEL devices?

Resolution: Use #18 gauge wire up to 200 feet maximum distance from PS900 x 900-2Q power supply to the QEL exit device. The new QEL+ no longer requires the 900-2Q board but still needs a different option board...:

Can decorative metal panels be installed over the entire surface of fire doors?

Resolution: Decorative metal panels can only be attached if the panel manufacturer is UL listed in UL’s category GVUZ. All installation, sizes and hourly ratings are in accordance with that manufacturers” ...: