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FAQs

What is the part number for the dogging assembly for a 1690/1790/2390?

Resolution: For any device made after 2001, the part number for the Falcon 1690 dogging kit would be KIT.1197 For devices made prior 2001, the dogging kit is no longer available and a new device must be ...:

How many door files should the Hand Held Device (HHD) be able to store at one time?

Resolution: For best Schlage Utility Software (SUS) and Hand Held Device (HHD) performance do not put more than 100 door files at a time ....:

Can a Chexit solenoid and plunger be replaced on a device made before June 2002?

Resolution: The Chexit solenoid and plunger can not be replaced on a Chexit device made before June 2002.:

GT-400: GManager is unable to communicate with GT-400 readers

Resolution: The issue may be related to Windows 7 32-bit and 64-bit user permission issues. The GManager instance will need to be started as an Administrator. Steps on starting GManager.exe as an a...:

Does Steelcraft prime paint doors and frame?

Resolution: All Steelcraft Frame, Door and Architectural Stick components will receive one coat of sprayed-on factory paint which is a baked-on, rust-inhibited primer that conforms to the industry standard ANS...:

Does the HKII support FIPS 201 format?

Resolution: HKII do not accept PIV or PIV-I card use as a secondary credential (the hand is the primary credential) and therefore cannot be part of a FIPS 201 compliant solution.:

What is the model number for the Ives door edge pull?

Resolution: The sliding door edge pull is part number 230.:

How does the ND82 operate?

Resolution: ND82PD (ANSI F87) Institution Lock Both levers fixed. Entrance by key in either lever.:

Can I get a replacement arm for an old 4110SE closer?

Resolution: The replacement arms for the older handed 4010SE/4110SE closers would be ordered as: 4040SE-3077T x ST-3035 for a RH arm. 4040SE-3077T x ST-3035-1 for a LH arm. :

AD / CO lock does not work in supervisor mode Supervieor mode does not work on AD lock Supervieor mode does not work on AD lock

Resolution: Supervisor mode has been disabled in the AD/CO series: