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FAQs

how do you upgrade memory on an F-series (the ones with the plastic, gray housing) Handpunch or Handkey?

Resolution: First, determine if you have the older F1 model or the newer F3/F4 model: look at the back of the handreader, at the mainboard; - if you see a red or blue box with 5 dip switch...:

Can you put a 914KIL on a 2" thick door?

Resolution: Currently, the 914KIL trim will only work on 1 3/4" doors.:

Where is the info on the PIM400-1501?

Resolution: The PIM400-1501 Tech Training Presentation Training power point.The PIM400-1501 User Guide. PIM400-1501 User GuideIP Address: Tech Note on how to set the PIM400-1501 IP AddressThe PIM400-...:

Is there a fire rated version of the 33A/35A rim device?

Resolution: There is not a fire rated version of the Von Duprin 33A/35A rim device. Only the vertical rod devices (33/3527A-F, 33/3547A-F, 33/3548A-F) can be fire rated.:

What does the message "ID temporarily invalid" mean when it displays on a biometric hand reader?

Resolution: Our biometric hand readers have a limitation on how many times you can try an unsuccessful hand verification. This is similar to secure computer/ system logins that kick you out after a certa...:

Why does a biometric hand reader display "Time restriction" ?

Resolution: A biometric HandPunch will display "Time restriction" if you are trying to punch in or punch out outside of the times allowed for this. An employee will see the message, "Time restrictio...:

What is the difference between an AD400 and a AD401? What does the 1 stand for o

Resolution: The AD401 is FIPS Compliant. It will read and transmit higher data amounts from smart cards mostly for government applications.:

Can you add Special Dogging (CD) to an existing Chexit device?

Resolution: You will need to replace the device with a new one.:

What are the installation tolerances for hollow metal frames?

Resolution: Industry standards for hollow metal frames installation tolerances have been developed by both the SDI (Steel Door Institute) and HMMA (Hollow Metal Manufacturers). Both standards are based on th...:

Can out of square frames be adjusted?

Resolution: It is the responsibility of the installing contractor to install all material in accordance with SDI or HMMA installation standards and tolerances. Out of square frames which are installed out...: