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FAQs

Is there a fire rated version of the 33A/35A rim device?

Resolution: There is not a fire rated version of the Von Duprin 33A/35A rim device. Only the vertical rod devices (33/3527A-F, 33/3547A-F, 33/3548A-F) can be fire rated.:

What does the message "ID temporarily invalid" mean when it displays on a biometric hand reader?

Resolution: Our biometric hand readers have a limitation on how many times you can try an unsuccessful hand verification. This is similar to secure computer/ system logins that kick you out after a certa...:

Why does a biometric hand reader display "Time restriction" ?

Resolution: A biometric HandPunch will display "Time restriction" if you are trying to punch in or punch out outside of the times allowed for this. An employee will see the message, "Time restrictio...:

What is the difference between an AD400 and a AD401? What does the 1 stand for o

Resolution: The AD401 is FIPS Compliant. It will read and transmit higher data amounts from smart cards mostly for government applications.:

Can you add Special Dogging (CD) to an existing Chexit device?

Resolution: You will need to replace the device with a new one.:

What are the installation tolerances for hollow metal frames?

Resolution: Industry standards for hollow metal frames installation tolerances have been developed by both the SDI (Steel Door Institute) and HMMA (Hollow Metal Manufacturers). Both standards are based on th...:

Can out of square frames be adjusted?

Resolution: It is the responsibility of the installing contractor to install all material in accordance with SDI or HMMA installation standards and tolerances. Out of square frames which are installed out...:

Can "toed in" or "toed out" jambs be adjusted?

Resolution: This condition (toed in or toed out jambs) is usually not found until the door is installed.Frames which have toed in or toed out jambs have been installed out of tolerance.It is the responsibility...:

How do I enroll a user in HandNet for Windows?

Resolution: In order to enroll a user in HandNet for Windows, you will need to: - Log into HandNet for Windows (default login: username: 1234 password: new )- From the menu at the top, click...:

How many option boards can you use on a PS906 with a 900-BBK option boad?

Resolution: You can up to two option boards and 900-BBK with PS906 power supply.: