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FAQs

How do I clear the HandNet for Windows error message, "Index or primary key cannot contain a null value" on a biometric HandKey?

Resolution: This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time. During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...:

What power supply replaces the S16HNX?

Resolution: The S16HNX has been discontinue and is replace by the PS904. Attached is a cross reference of power supplies that been discontinue and what is their replacement. Power Supply:

Can a 24-R, 24-V, 25-R, or 25-V device use just a cylinder on the pull side for NL-OP function?

Resolution: This is possible. A rim cylinder with cylinder anchor plate is used (anchor plate provided with rim cylinder package). No other special components are required. Order device as NL-OP.&...:

Where can I find a door template for the CS210?

Resolution: The CS210 templates can be found at commercial.schlage.com. Click here for the Template Index.:

What electric strike can be used with the 1790?

Resolution: None of the Von Duprin electric strikes will work in a retrofit application where the normal standard mechanical strike is mounted to the frame because none of them are thin enough to fit in...:

how to find the MAC address of a device, if you know its IP address

Resolution: If you know the IP address of the device (such as an ethernet card), you can find the MAC address by logging onto a PC that is plugged in on the same network as the device (said ethernet card);&nbs...:

my prox card does not work when i have scanned it in with a crp2

Resolution: When scanning prox cards change to the correct bit format first. The correct bit format must be selected to properly interpret the card data.:

What is the decibel level for a 1910 electronic horn?

Resolution: • Anechoic Room @30 V 102 dba • UL Reverbrant Room @30 V 88 dba:

What is the relock time delay range for CO and AD series locks?

Resolution: The default relock time is 3 seconds.It can be programmed from 1 second up to 254 secondsMaximum relock delay for AD/CO, regardless of how it is programmed, is 254 seconds. Details from the HH...:

What is the current rating of a PS902 power supply?

Resolution: Input 120/240 VAC, 1.1 A, 50/60Hz, High Voltage Class 1 Wiring Required Output 2 Amp DC @ 12/24 VDC: