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FAQs

Resolution: The QEL (motorized) device is not really classified as Fail Safe or Fail Secure. Upon power loss, the QEL latches will extend. However , if device leve...:

Is there an electric strike that will work with the 2670 Guard X?

Resolution: The Von Duprin 2670 Guard X does not have a spring loaded latch bolt, it is a dead bolt and will not operate with any electric strikes.:

1690 EO is the handing field reversible?

Resolution: Yes, the device can be re-handed by following instructions on page 15 of 1690 Instructions.:

Can the 3ft EL conversion kit be used on a 4 ft device?

Resolution: This is not possible. A 3 feet EL conversion kit can only be used on a 3 feet device with a 18" push pad. Also a 4 feet EL conversion kit can only be used on a 4 feet device with a 24" push pad.:

What is the part number for the EAK PCB only for Monarch Falcon devices?

Resolution: This circuit board will NOT work on the updated 24/25 Alarm Kits that released June 11th, 2012.:

Is the B500 and B600, B700, B800 thumbturn ADA compliant?

Resolution: The Schlage B500-Series and B600/700/800-Series have ADA compliant turns. See our deadbolt literature under downloads.:

Can AA dry cells be used for the WA5296 battery packs

Resolution: No the batteries a specific rechargeable type and must be factory welded to connect them. The battery pack is part number K380-001:

How do I change the code on a mechanical 5 button lock?

Resolution: The support for this lock is provided by Ilco at 1-800-849-8324.:

WPR400 not blinking red for Denied Access card presentations?

Resolution: As of Firmware package AD.A.10 the fix is not present, the next firmware release will implement the credential denial indication. Customers should update to the new release (when available) :

What is a sample letter of authorization for restricted key systems?

Resolution: Letter of Authorization (LOA) allows restricted product to be purchased. Restricted product sample LOA. Bitting list sample LOA. :