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FAQs

Resolution: The AD and CO locks both have a 3 hour fire door rating. Please see URL for more info. UL Fire Rating List:

Why did my CO Lock stop working after the Reader Module (electronics) was changed?

Resolution: CO Reader Modules are not individually replaceable, nor can they be swapped between locks. The inside and outside assemblies of a CO lock are a matched/mated set and cannot be swapped to change rea...:

What gauge wire is needed for CX red and black power wires?

Resolution: For Product Shipped prior to 8-24-2015 with solenoid and EPT or Door Loops: a. 0-100 ft, use #14 Gauge Wire ...:

Does the 1490, 1690, 2390 and 1990 use the same top latch?

Resolution: The Falcon Dor-o-Matic 1490, 1690, 2390, and 1990 concealed rod devices use the same top latch called the SU latch:

How many users can a HandPunch 1000E hold?

Resolution: The biometric F-Series HandPunch 1000E can only hold 100 users and is not expandable.:

How many users can a HandPunch 2000 hold?

Resolution: The biometric F-Series HandPunch 2000 can only hold a maximum of 512 users and is not expandable. :

What color is the current M lock lever return spring?

Resolution: In February 2005 the M lock lever return spring was improved for an increase in durability. The spring color was changed from green to yellow to mark this change.:

Can 98/9927 panic devices be used on doors over 12' tall?

Resolution: This is available, requires a special weighted bottom rod for 12' - 16' and then the appropriate top rods. Only available through engineering specials.:

How to wire 6300 if the pigtails were lost?

Resolution: Either a 12 or 24VDC pigtail is required to power the 6300 electric strike. Replacement pigtails are available, order the 050803-00.:

What command do you use on a GT-400 to retrieve Gateway information?

Resolution: There are two GT-400 commands that you can use to retrieve network Gateway information in order to troubleshoot a problem with connecting to the host. The two commands are: "netstat -r" and "rout...: