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FAQs

Does SUS (Schlage Utility Software) run on the HP IPAQ PDA?

Resolution: The SUS (Schlage Utility Software) will not run or work on the older HP IPAQ PDAs. The older HP IPAQ PDAs run CEUplink to interface and program legacy locks. The SUS (Schlage Utility Software) will...:

Maglock Making a "Buzzing" Noise

Resolution: :

Is it possible to get 180 degree of door swing with an LCN 4111 and wide throw hinges?

Resolution: ST-2456 is for a special cut and weld EDA arm when used with wide throw hinges and needing 180° door swing. When ordering, you will need to specify size of the hinges, door thickness if other than ...:

Snap and Windows 7

Resolution: Snap can only work as a programer with win7 not as a reader, to read i buttons, a usb serial adapter and cip are required.:

Can the credential reader be changed on a CO-Series lockset?

Resolution: A Credential Reader MAY be replaced with another Credential Reader of the same type; however, a Factory Default Reset must be performed before the lock will function properly.:

Was the H lock design changed to include the B500 deadbolt?

Resolution: As of May 23rd, 2011 the H lock utilizes the B500 bolt. If the deadbolt is being replaced for an existing lock, the linkage and housing will change as well. The new linka...:

Can I use the internal RF antenna of my AD-Series devices and an additional remote antenna, at the same time?

Resolution: The remote antenna connector on the RF PCB in the PIM400 (and other AD-Series RF devices) is also a switch. When a mating connector is installed, the switch disconnects the normal anten...:

How to adjust First, Delay, and Retry in a PIM400 & AD400?

Resolution: To change FIRST/DELAY/RETRY connect and couple the SUS/HHD to the AD400 and find under the EDIT tab the FIRST/DELAY/RETRY settings. See notes Or connect the SUS/HHD t...:

What is the L9080 function?

Resolution: L9080 is a mortise Storeroom Lock Latchbolt retracted by key outside or by knob/lever inside. Outside knob/lever is always inoperative. Auxiliary latch deadlocks latchbolt when door is clo...:

What is the part number for the wireless communication module, radio board, COM400, with the remote antenna connection (gold jack)?

Resolution: The COM400 has only two versions of FW, 2.2a and 2,2d and they are cross compatible and completely functional with all AD-Series wireless devices. There is no reason to change a FW 2.2a to a FW 2...: