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FAQs

Can the credential reader be changed on a CO-Series lockset?

Resolution: A Credential Reader MAY be replaced with another Credential Reader of the same type; however, a Factory Default Reset must be performed before the lock will function properly.:

Was the H lock design changed to include the B500 deadbolt?

Resolution: As of May 23rd, 2011 the H lock utilizes the B500 bolt. If the deadbolt is being replaced for an existing lock, the linkage and housing will change as well. The new linka...:

Can I use the internal RF antenna of my AD-Series devices and an additional remote antenna, at the same time?

Resolution: The remote antenna connector on the RF PCB in the PIM400 (and other AD-Series RF devices) is also a switch. When a mating connector is installed, the switch disconnects the normal anten...:

How to adjust First, Delay, and Retry in a PIM400 & AD400?

Resolution: To change FIRST/DELAY/RETRY connect and couple the SUS/HHD to the AD400 and find under the EDIT tab the FIRST/DELAY/RETRY settings. See notes Or connect the SUS/HHD t...:

What is the L9080 function?

Resolution: L9080 is a mortise Storeroom Lock Latchbolt retracted by key outside or by knob/lever inside. Outside knob/lever is always inoperative. Auxiliary latch deadlocks latchbolt when door is clo...:

What is the part number for the wireless communication module, radio board, COM400, with the remote antenna connection (gold jack)?

Resolution: The COM400 has only two versions of FW, 2.2a and 2,2d and they are cross compatible and completely functional with all AD-Series wireless devices. There is no reason to change a FW 2.2a to a FW 2...:

Does the 900-BBK option for the PS900 series recharge the batteries?

Resolution: Yes, the 900-BBK is a kit that contains the battery backup circuit board and (2) 12V 7 amp/hour batteries which will provide battery back up to the unit when AC fails and will also charge the batte...:

Does Von Duprin make a device that will mount to a frameless glass door?

Resolution: Von Duprin doesn't offer an exit device that would mount to a frameless glass door. Usually the glass manufacturer would mount a mounting plate to the glass for the exit device to be attached to th...:

Why do i get red flashing before the door opens

Resolution: With offline locks 9 red flashes on the left side of the Schlage button indicate low AA batteries 9 red flashes on the right side of the Schlage button indicate low Coin cell :

What is the part number for EL Wiring Adaptor?

Resolution: The part number for EL wiring adaptor is 44486876-00. The part number contains two adaptors.: